Donation not withrawn from bank account

Discussions about the Online Donation system.
LaraJane9
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Donation not withrawn from bank account

Postby LaraJane9 » Mon Feb 29, 2016 5:39 am

I made 2 donations in January that have not been withdrawn from my bank account. I thought I could expect it to be withdrawn within at least a week but now it has been over a month. Will it be withdrawn or do I need to just do traditional pay through the bishopric?

eblood66
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Re: Donation not withrawn from bank account

Postby eblood66 » Mon Feb 29, 2016 7:43 am

My donations have always been processed within a couple business days. Did you get an email confirmation that the donation was submitted? Do they still show up as 'processing' under Pending Donations on the Donations site?

lajackson
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Re: Donation not withrawn from bank account

Postby lajackson » Mon Feb 29, 2016 5:11 pm

LaraJane9 wrote:I made 2 donations in January that have not been withdrawn from my bank account.

Ask your ward clerk if he sees the contributions. Online donations usually withdraw in about two to three business days. If it has been longer than that, something probably happened (or didn't) with the process.

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SparkyMartin
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Re: Donation not withrawn from bank account

Postby SparkyMartin » Tue Mar 01, 2016 2:50 pm

LaraJane9 wrote:I made 2 donations in January that have not been withdrawn from my bank account. I thought I could expect it to be withdrawn within at least a week but now it has been over a month. Will it be withdrawn or do I need to just do traditional pay through the bishopric?

Clarifying question. Are you saying that Online Donations shows the donations as Processed, but the money was never taken from your bank account?

peterhenrie
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Re: Donation not withrawn from bank account

Postby peterhenrie » Thu Mar 31, 2016 6:18 pm

Did you get this figured out by chance?

I have successfully donated online a number of times, however my most recent donation has not been withdrawn from my bank account - even though it is now marked as complete in online donations.

lajackson
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Re: Donation not withrawn from bank account

Postby lajackson » Thu Mar 31, 2016 9:10 pm

peterhenrie wrote:I have successfully donated online a number of times, however my most recent donation has not been withdrawn from my bank account - even though it is now marked as complete in online donations.

Your donation will be marked complete before the Church sends the request to your bank for the actual funds, so it may be two to three business days still before the money comes out of your bank account.

Depending on your bank, it could also be another day before they tell you the money has been withdrawn, and a weekend will add two more days. Here is an extreme example:

Thursday, submit online donation.
Friday, Church says donation is complete.
Saturday and Sunday, non-banking days.
Monday, banking holiday.
Tuesday, Church requests funds from your account.
Wednesday or Thursday, Church receives funds from your account.
Friday, bank shows funds withdrawn from your account.

As I said, that was an extreme example. A very quick one would be to submit an online donation on Tuesday, Church says donation is complete and submits request for funds on Wednesday, bank pays Thursday and notifies you the same day of the withdrawal.

Some banks process ACH transactions in one day, others in two. Some notify you the same day, others the next. Banks do most of their processing during the day on banking days.

The Church will accept an online donation almost any time and will send emails on nights and weekends. I would wait a week before I started worrying about an online donation that did not come out of my bank account.

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SparkyMartin
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Re: Donation not withrawn from bank account

Postby SparkyMartin » Fri Apr 01, 2016 8:12 am

peterhenrie wrote:Did you get this figured out by chance?

I have successfully donated online a number of times, however my most recent donation has not been withdrawn from my bank account - even though it is now marked as complete in online donations.

If the donation is marked as complete in Online Donations, then all should be well. If you don't see the funds withdrawn in the next day or two, send me a private message and I will look into it.

peterhenrie
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Re: Donation not withrawn from bank account

Postby peterhenrie » Fri Apr 01, 2016 9:13 am

Got it, thanks. It now shows that it is processing.

tindave
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Re: Donation not withrawn from bank account

Postby tindave » Mon Apr 04, 2016 10:34 am

I am having this same issue!

Where do I go for help?

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SparkyMartin
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Re: Donation not withrawn from bank account

Postby SparkyMartin » Mon Apr 04, 2016 10:38 am

tindave wrote:I am having this same issue!

Where do I go for help?

Any donation made after noon on Friday won't be sent for processing until noon today. Does that answer your question? When did you make the donation that has not processed?


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