My January donations have not been posted to my account.

Discussions about the Online Donation system.
LJENSEND
New Member
Posts: 1
Joined: Tue Feb 02, 2016 2:12 pm

My January donations have not been posted to my account.

Postby LJENSEND » Tue Feb 02, 2016 2:35 pm

I submitted my January tithing and fast offering donation during the first week of January and it has not been posted to my account nor is it reflected in my bank statement. Please respond.

eblood66
Senior Member
Posts: 2028
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: My January donations have not been posted to my account.

Postby eblood66 » Tue Feb 02, 2016 3:12 pm

If you donated online you should have received an email confirmation about the submission. If you didn't get that then the request didn't go through and you should submit it again. If you received the initial confirmation but never received an email indicating the donation had been processed then something must have gone wrong during processing. If there isn't an error message online then you'll want to ask your ward clerk to call local unit support on your behalf and find out what happened.

If you made the donation directly to your ward then you need to contact your ward clerk to find out what happened.

teinesina
New Member
Posts: 2
Joined: Mon Feb 15, 2016 4:07 pm

Re: My January donations have not been posted to my account.

Postby teinesina » Mon Feb 15, 2016 10:51 pm

After reviewing my bank statements, my donation also did not post to my account. I received a "donation submitted" email and also a "donation recorded" email, however nothing was ever taken out of my account. Online it is saying "completed", but still does not reflect on my bank statement. Now I'm confused and I hope I didn't enter another persons account number. Is that even possible? Please help me. I need to know what I can do to fix this.

russellhltn
Community Administrator
Posts: 20767
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: My January donations have not been posted to my account.

Postby russellhltn » Tue Feb 16, 2016 12:25 am

teinesina wrote:Now I'm confused and I hope I didn't enter another persons account number. Is that even possible?

Generally, I believe account numbers have a "check digit" that makes it unlikely (but not impossible) to enter someone else's account number.

I had a similar situation, but it turned out I grabbed the wrong checkbook and it pulled from an account I wasn't expecting.


teinesina wrote:Please help me. I need to know what I can do to fix this.

As far as we've been told, you'll need to go though your ward clerk/finance clerk to get support. I don't know of any numbers or contact information available to the members.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

teinesina
New Member
Posts: 2
Joined: Mon Feb 15, 2016 4:07 pm

Re: My January donations have not been posted to my account.

Postby teinesina » Tue Feb 16, 2016 1:25 am

Thank you so much for reply. =)

lajackson
Community Moderators
Posts: 6144
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: My January donations have not been posted to my account.

Postby lajackson » Tue Feb 16, 2016 5:14 pm

teinesina wrote:After reviewing my bank statements, my donation also did not post to my account. I received a "donation submitted" email and also a "donation recorded" email, however nothing was ever taken out of my account. Online it is saying "completed", but still does not reflect on my bank statement.

All of those emails happen before the Church even sends the request to the bank for the money. If you made the donation on Saturday, Sunday, or Monday (a banking holiday), you will have received emails saying that everything is complete. But the Church will probably send the request to the bank today (Tuesday), and you will probably see it come out of your account on Wednesday or Thursday.

It's a little different than what I am used to, but that's the way the Church does it.


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