Missing Donations

Discussions about the Online Donation system.
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Joined: Wed Dec 02, 2015 6:14 pm

Missing Donations

Postby wrwasher » Wed Dec 02, 2015 6:21 pm

I recently moved from WA to UT and I only have my Jan 2015 and Nov 2015 donations showing. What happened to the rest of the year? My Dec 2015 is pending as I just posted it online. Thanks for your help in trying to resolve this.

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Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Missing Donations

Postby eblood66 » Wed Dec 02, 2015 6:31 pm

Unfortunately, nobody on the forums can help you directly. You need to contact your ward clerk in your current ward and in your previous ward. Most likely your donations were not correctly tied to your membership number. Or if you are married they might have been tied to your spouse. Or they might have been accidentally tied to a donor with a similar name. But only a clerk in the ward where you made each donation can investigate and correct any of those problems.

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