Online Donations

Discussions about the Online Donation system.
secundiff
New Member
Posts: 2
Joined: Wed Oct 21, 2015 8:05 am

Online Donations

Postby secundiff » Wed Oct 21, 2015 8:07 am

The new online donation system is missing the last four months of my donations. Jan - May show up fine (across two wards). Jun - Oct show nothing. How do I get this corrected.

Thanks
Sean

eblood66
Senior Member
Posts: 2023
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Online Donations

Postby eblood66 » Wed Oct 21, 2015 8:17 am

Talk to the ward clerk of the ward where you made the donations. It's possible that they accidentally got recorded for a different donor (especially if there is someone with a similar name in your ward) or your donor record in the local MLS system may not be correctly connected to your membership number (so that the online tool doesn't know they belong to you). In either case the clerk can make the necessary corrections so they are correctly credited to you.

LDSAccountTech
Church Employee
Church Employee
Posts: 60
Joined: Thu Oct 01, 2015 2:21 pm
Location: Global Service Center

Re: Online Donations

Postby LDSAccountTech » Fri Oct 23, 2015 11:21 am

Your ward clerk can check the information to verify everything; if needed, he can contact the GSC for help.

secundiff
New Member
Posts: 2
Joined: Wed Oct 21, 2015 8:05 am

Re: Online Donations

Postby secundiff » Thu Oct 29, 2015 9:52 pm

Thanks!

bforsy00
New Member
Posts: 1
Joined: Mon Jan 04, 2016 2:43 am

Re: Online Donations

Postby bforsy00 » Mon Jan 04, 2016 2:47 am

Trying to establish my bank account. When I enter the routing number (numerous times tried) I get an invalid message. What's happening??

russellhltn
Community Administrator
Posts: 20729
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Online Donations

Postby russellhltn » Mon Jan 04, 2016 5:03 am

bforsy00 wrote:When I enter the routing number (numerous times tried) I get an invalid message. What's happening??

I can only guess there's a problem with the routing number. The routing number identifies the bank. It is not your account number. Perhaps you're reading the wrong number from your check. Otherwise, your institution may not be participating in the ACH system.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Online Donations

Postby jdlessley » Tue Jan 05, 2016 4:41 am

bforsy00 wrote:When I enter the routing number (numerous times tried) I get an invalid message. What's happening??

Another idea is your bank uses multiple routing numbers based on the type of transaction. May bank uses one routing number for paper checks and debit card transactions, another for electronic transfers, and yet another for international transactions. If this is the case you may need to contact your bank and ask them what routing number is used for electronic transfers.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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