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Wont accept my Email

Posted: Tue Oct 13, 2015 8:10 am
by beckygib
when trying to do the online donation. It says I need a primary Email and to follow link. I follow the steps and I have my primary Email there but it wont accept it. What do I do ?

Re: Wont accept my Email

Posted: Tue Oct 13, 2015 11:11 am
by russellhltn
beckygib wrote:when trying to do the online donation. It says I need a primary Email and to follow link. I follow the steps and I have my primary Email there but it wont accept it. What do I do ?
So when you go to ldsaccount.lds.org, Contact settings, you have a email address in both fields?

And when you say "wont accept it", is it not accepting the email you enter, or online donation still not accepting you?

If the latter, I'm guessing you may need to logout and log back in, or give the systems time to catch up with each other.