Wont accept my Email

Discussions about the Online Donation system.
beckygib
New Member
Posts: 1
Joined: Tue Oct 13, 2015 7:05 am

Wont accept my Email

Postby beckygib » Tue Oct 13, 2015 7:10 am

when trying to do the online donation. It says I need a primary Email and to follow link. I follow the steps and I have my primary Email there but it wont accept it. What do I do ?

russellhltn
Community Administrator
Posts: 20720
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Wont accept my Email

Postby russellhltn » Tue Oct 13, 2015 10:11 am

beckygib wrote:when trying to do the online donation. It says I need a primary Email and to follow link. I follow the steps and I have my primary Email there but it wont accept it. What do I do ?

So when you go to ldsaccount.lds.org, Contact settings, you have a email address in both fields?

And when you say "wont accept it", is it not accepting the email you enter, or online donation still not accepting you?

If the latter, I'm guessing you may need to logout and log back in, or give the systems time to catch up with each other.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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