I'm having trouble in the donation page!

Discussions about the Online Donation system.
elderxu
New Member
Posts: 1
Joined: Mon Aug 31, 2015 8:18 pm

I'm having trouble in the donation page!

Postby elderxu » Mon Aug 31, 2015 8:26 pm

I'm having trouble see or get in the donations page. I signed in and it said i need to verify the email
Screen Shot 2015-08-31 at 9.23.10 PM.png
(35.01 KiB) Not downloaded yet

I did sign in and try to change my email, and become like this... is there someone that can help me?
Screen Shot 2015-08-31 at 9.24.18 PM.png
(73.27 KiB) Not downloaded yet

Screen Shot 2015-08-31 at 9.24.51 PM.png
(110.41 KiB) Not downloaded yet

russellhltn
Community Administrator
Posts: 20781
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I'm having trouble in the donation page!

Postby russellhltn » Mon Aug 31, 2015 8:46 pm

Are you sharing that email with anyone else? Is it possible you created another LDS Account using that email address? You might try logging out and then at the signup screen, use the "forgot username" and use the email option to see what other account might be associated with that email.

That also looks different than the screen I see. Try this link: https://ldsaccount.lds.org/contactInformation
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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