Tech Forum

I am a part of a Singles Ward, where we have members located across many different wards. We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark. She still gets the message that she cannot donate this way because "because they have not started online payments in my area." I have no problem using the donation site. Any thoughts on what the problem is? Thanks.

Protege1970 wrote:We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark.

That's a good start, but you need to verify that it's her MRN and that MRN is actually in your Ward. Check on-line, as MLS can get out of sync.

I am not getting my donation slip to come up.

The system seems to be running quite slowly right now.

Worked for me just now.

lolapetersen wrote:I am not getting my donation slip to come up.

Are you still having issues with the Donation Slip displaying? If so, can you respond with your browser, operating system, and any other relevant details?

Protege1970 wrote:I am a part of a Singles Ward, where we have members located across many different wards. We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark. She still gets the message that she cannot donate this way because "because they have not started online payments in my area." I have no problem using the donation site. Any thoughts on what the problem is? Thanks.

I can check to see what is going on, but I will need the LDS Account username of the person in question.

SparkyMartin wrote:

Protege1970 wrote:I am a part of a Singles Ward, where we have members located across many different wards. We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark. She still gets the message that she cannot donate this way because "because they have not started online payments in my area." I have no problem using the donation site. Any thoughts on what the problem is? Thanks.

I can check to see what is going on, but I will need the LDS Account username of the person in question.

Thanks!

Dave Martin - Online Donations QA

The user name displayed in the forum is their LDS Account username. So in this case Protege1970 is his LDS Account username

jonesrk wrote:The user name displayed in the forum is their LDS Account username. So in this case Protege1970 is his LDS Account username

Yes, I noticed that. However, in this case they are reporting on behalf of another user in their ward or unit.