Online Donations

Discussions about the Online Donation system.
Protege1970
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Joined: Sun Aug 16, 2015 9:56 am

Online Donations

Postby Protege1970 » Sun Aug 16, 2015 10:03 am

I am a part of a Singles Ward, where we have members located across many different wards. We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark. She still gets the message that she cannot donate this way because "because they have not started online payments in my area." I have no problem using the donation site. Any thoughts on what the problem is? Thanks.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Online Donations

Postby russellhltn » Sun Aug 16, 2015 11:54 am

Protege1970 wrote:We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark.

That's a good start, but you need to verify that it's her MRN and that MRN is actually in your Ward. Check on-line, as MLS can get out of sync.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lolapetersen
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Posts: 1
Joined: Thu Sep 17, 2015 10:19 am

Re: Online Donations

Postby lolapetersen » Thu Sep 17, 2015 10:21 am

I am not getting my donation slip to come up.

russellhltn
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Posts: 20724
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Online Donations

Postby russellhltn » Thu Sep 17, 2015 10:34 am

The system seems to be running quite slowly right now.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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mfmohlma
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Location: Hillsboro, OR

Re: Online Donations

Postby mfmohlma » Thu Sep 17, 2015 11:18 am

Worked for me just now.

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SparkyMartin
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Location: USA, UT, Herriman
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Re: Online Donations

Postby SparkyMartin » Wed Sep 23, 2015 3:20 pm

lolapetersen wrote:I am not getting my donation slip to come up.

Are you still having issues with the Donation Slip displaying? If so, can you respond with your browser, operating system, and any other relevant details?

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SparkyMartin
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Location: USA, UT, Herriman
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Re: Online Donations

Postby SparkyMartin » Wed Sep 23, 2015 3:22 pm

Protege1970 wrote:I am a part of a Singles Ward, where we have members located across many different wards. We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark. She still gets the message that she cannot donate this way because "because they have not started online payments in my area." I have no problem using the donation site. Any thoughts on what the problem is? Thanks.

I can check to see what is going on, but I will need the LDS Account username of the person in question.
Last edited by SparkyMartin on Wed Sep 23, 2015 3:49 pm, edited 1 time in total.

jonesrk
Church Employee
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Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Online Donations

Postby jonesrk » Wed Sep 23, 2015 3:40 pm

SparkyMartin wrote:
Protege1970 wrote:I am a part of a Singles Ward, where we have members located across many different wards. We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark. She still gets the message that she cannot donate this way because "because they have not started online payments in my area." I have no problem using the donation site. Any thoughts on what the problem is? Thanks.

I can check to see what is going on, but I will need the LDS Account username of the person in question.

Thanks!

Dave Martin - Online Donations QA

The user name displayed in the forum is their LDS Account username. So in this case Protege1970 is his LDS Account username
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

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SparkyMartin
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Location: USA, UT, Herriman
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Re: Online Donations

Postby SparkyMartin » Wed Sep 23, 2015 3:47 pm

jonesrk wrote:The user name displayed in the forum is their LDS Account username. So in this case Protege1970 is his LDS Account username

Yes, I noticed that. However, in this case they are reporting on behalf of another user in their ward or unit.


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