Everything is always fine until the broadcast does not start

Discussions around the satellite system and video distribution.
lajackson
Community Moderators
Posts: 6139
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Everything is always fine until the broadcast does not start

Postby lajackson » Sat Sep 10, 2016 9:08 pm

Our stake was denied an encrypted regional satellite broadcast this evening because our new satellite receiver was not registered with Church headquarters. A phone call from the first counselor in the stake presidency was not able to resolve the issue. He was instructed to contact the FM Group and have them register the receiver on Monday.

Since everyone in the U.S. just got new receivers, you might wish to make certain your receiver is actually registered with the Church, especially if you are coming up on an encrypted broadcast, such as a temple dedication or a special regional conference.

We were able to get a backup URL for our broadcast, but I would be surprised if something like a temple dedication had one of those.

And maybe they just missed our one receiver at the stake center. I guess we'll find out more on Monday.

The gospel is still true. On the other hand, I still have a problem understanding why no one bothered to tell us that we would not get the broadcast. We sent in our information over a week ago and thought everything was fine.

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Everything is always fine until the broadcast does not start

Postby russellhltn » Sun Sep 11, 2016 3:10 am

I'm trying to remember our last big encrypted broadcast. I thought there was something where we confirmed everything was working - perhaps a test broadcast. Maybe it was verification of the serial numbers.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jonesrk
Church Employee
Church Employee
Posts: 1454
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Everything is always fine until the broadcast does not start

Postby jonesrk » Sun Sep 11, 2016 12:16 pm

russellhltn wrote:I'm trying to remember our last big encrypted broadcast. I thought there was something where we confirmed everything was working - perhaps a test broadcast. Maybe it was verification of the serial numbers.

For our last temple dedication there was a test broadcast about a week before. I don't think they've done that for the stake conference broadcasts.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

lajackson
Community Moderators
Posts: 6139
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Everything is always fine until the broadcast does not start

Postby lajackson » Mon Sep 12, 2016 1:04 pm

jonesrk wrote:For our last temple dedication there was a test broadcast about a week before. I don't think they've done that for the stake conference broadcasts.

I do not believe we had a test. We were fine until the Not Authorized message showed up and the excitement started.

As a follow up, the Church satellite office contacted us this morning for additional details, and our receiver is now registered. They are also looking at their procedures to see if the problem might be averted in the future. They have been very helpful.

We still have not heard back from our FM Group on whether or not the other receivers in our stake are registered, or if this was just one that got missed when they were all swapped out.


Return to “Satellite”

Who is online

Users browsing this forum: No registered users and 1 guest