Ticketing Software for Stake Technology Specialists

Training and role of the STS
axtion67
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Posts: 3
Joined: Fri Nov 12, 2010 8:34 am
Location: Cardston, Alberta, Canada

Ticketing Software for Stake Technology Specialists

Postby axtion67 » Fri Jan 31, 2014 4:22 pm

Does the Church provide or suggest ticketing (help desk) software for Stake Technology Specialists? We have quite a few things that we are working on and I would like a better way of recording and tracking them.

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Mikerowaved
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Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Re: Ticketing Software for Stake Technology Specialists

Postby Mikerowaved » Fri Jan 31, 2014 4:31 pm

My stake is using the Facility Issue Reporting (FIR) system for keeping track of open (and closed) STS-related action items. All entries remain at the stake level unless escalated to the FM group.
So we can better help you, please edit your Profile to include your general location.

aclawson
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Joined: Fri Jan 19, 2007 6:28 pm
Location: Commerce Twp, MI

Re: Ticketing Software for Stake Technology Specialists

Postby aclawson » Sun Feb 09, 2014 4:32 pm

How do you do that? Everything that we enter in FIR goes straight to FM - I've never seen any option to do anything else.


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