Ready to smash the Teradek Vidiu; alternatives?
Posted: Sun Jun 10, 2018 3:38 pm
For the last couple years of stake conference broadcasts, our Teradek Vidiu boxes (yes, we've tried plural) have been thorns in our sides. They are flakey and unreliable. I'm tired of constantly fighting them. In summary, I'm done with the Vidiu boxes. Can anyone recommend alternatives?
Some history:
We've tried firmware updates, not updating, and everything in between. We've tried dynamic and static IP assignments, no difference. On too many occasions we've left hundreds of members stranded in buildings without the broadcast (even though previous tests are successful).
All APs are disabled in both the transmitting and receiving locations, but inevitably the broadcast (1.1 Mbps) will drop right before conference starts, or shortly thereafter. We get it going early, but it won't last. Here is the problem (not an internet bandwidth issue):
Unable to load the user interface through a browser (we've tried Edge, IE, Firefox, and Chrome). This is on the LAN! It shows the Vidiu splash screen (so we have the correct local IP address, i.e. 192.168.109.31), but hangs indefinitely on "Loading...". Sometimes we get the message "Unable to load system settings. Teradek might need to reboot" (I paraphrased). The boxes apparently go brain dead. So we power off and completely remove all connections, wait, then reboot. Same problem, so we rinse and repeat. We can usually get the box sane within an hour after many, many reboots (which take forever).
On this link: https://support.teradek.com/hc/en-us/ar ... a-computer
We read the following: "NOTE: Some wireless networks isolate connections so that while you may receive Internet access, you can't connect to other local devices on the same network. This type of behavior -- called AP/access point isolation, client isolation, or wireless isolation -- is often seen at hotels, coffee shops, or the guest networks provided by businesses, or on mobile broadband wireless hotspots that provide a separate guest network."
I cannot find any settings on Technology Manager (tm.lds.org) regarding the blocking or access of clients on the LAN.
Thanks for any help and support.
Some history:
We've tried firmware updates, not updating, and everything in between. We've tried dynamic and static IP assignments, no difference. On too many occasions we've left hundreds of members stranded in buildings without the broadcast (even though previous tests are successful).
All APs are disabled in both the transmitting and receiving locations, but inevitably the broadcast (1.1 Mbps) will drop right before conference starts, or shortly thereafter. We get it going early, but it won't last. Here is the problem (not an internet bandwidth issue):
Unable to load the user interface through a browser (we've tried Edge, IE, Firefox, and Chrome). This is on the LAN! It shows the Vidiu splash screen (so we have the correct local IP address, i.e. 192.168.109.31), but hangs indefinitely on "Loading...". Sometimes we get the message "Unable to load system settings. Teradek might need to reboot" (I paraphrased). The boxes apparently go brain dead. So we power off and completely remove all connections, wait, then reboot. Same problem, so we rinse and repeat. We can usually get the box sane within an hour after many, many reboots (which take forever).
On this link: https://support.teradek.com/hc/en-us/ar ... a-computer
We read the following: "NOTE: Some wireless networks isolate connections so that while you may receive Internet access, you can't connect to other local devices on the same network. This type of behavior -- called AP/access point isolation, client isolation, or wireless isolation -- is often seen at hotels, coffee shops, or the guest networks provided by businesses, or on mobile broadband wireless hotspots that provide a separate guest network."
I cannot find any settings on Technology Manager (tm.lds.org) regarding the blocking or access of clients on the LAN.
Thanks for any help and support.