Problem accessing Premium Family History Websites via www.fhc.familysearch.org

Issues related to the use and operation of Family History Centers
sphester
Member
Posts: 123
Joined: Tue Sep 20, 2011 11:44 am
Location: Lancaster England

Problem accessing Premium Family History Websites via www.fhc.familysearch.org

Postby sphester » Tue Sep 20, 2011 12:06 pm

Hi All

Very new to the Stake tech forums and I'm new to the calling also.

I have a PC that is having trouble getting to Premim Family History Websites (Centre Access Only) via http://www.fhc.familysearch.org

When we click on the link we keep getting asked to select a digital certificate but none are shown in the popup window and if we click on we just get a connection refused message. See attached screen shots.

Does anyone have any ideas

Many thanks

Simon
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russellhltn
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Postby russellhltn » Tue Sep 20, 2011 12:38 pm

To start with, you need to have LANDesk installed on that machine. It should take care of the certificate and proxy settings that need to be done. Note, you should LANDesk only on church owned machines in a officially sanctioned (as opposed to locally sanctioned) FHC.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

sphester
Member
Posts: 123
Joined: Tue Sep 20, 2011 11:44 am
Location: Lancaster England

Postby sphester » Tue Sep 20, 2011 2:30 pm

How would I find out if the FHC is a locally sanctioned or officially sanctioned centre i just know its a FHC in my stake.

Also i'm asusming LANDesk is installed as the site was working previously put has only stopped recently however I'll check on the LANDesk installation as soon as I can.

russellhltn
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Posts: 20767
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Tue Sep 20, 2011 2:39 pm

sphester wrote:How would I find out if the FHC is a locally sanctioned or officially sanctioned centre i just know its a FHC in my stake.


If you have access to CDOL, you can check that way. Or, you can ask for the FHC unit number. It's a number separate from the Ward or Stake.

sphester wrote:Also I'm assuming LANDesk is installed as the site was working previously put has only stopped recently however I'll check on the LANDesk installation as soon as I can.


LANDesk seems to "disconnect" and fail to update from time to time. If you go to remote.familysearch.org, you'll find the tools to fix it.

But first, you might check that the date on the computer is correct. Perhaps the certificate "expired" too soon due to a wrong date.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

JamesAnderson
Senior Member
Posts: 748
Joined: Tue Jan 23, 2007 2:03 pm

Postby JamesAnderson » Thu Sep 22, 2011 8:57 am

A fast way to find out of your PC's clock is up to date is to hover over the Sophos icon that is in your system tray if LANDesk is installed and Sophos is also installed, Sophos' icon is a blue brick 'U'. When you hover over that, the date last updated will show, which is usually soon after you boot up, and it shows when it was last updated, in a date and time format.

Another note on FHC unit numbers, they are usually a 7-digit number, as opposed to six-digit numbers for wards and stakes.

jonesrk
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Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Postby jonesrk » Thu Sep 22, 2011 9:02 am

JamesAnderson wrote:Another note on FHC unit numbers, they are usually a 7-digit number, as opposed to six-digit numbers for wards and stakes.

Newer wards and stakes have 7-digit unit numbers as well.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

russellhltn
Community Administrator
Posts: 20767
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Thu Sep 22, 2011 10:19 am

JamesAnderson wrote:Another note on FHC unit numbers, they are usually a 7-digit number, as opposed to six-digit numbers for wards and stakes.


My understanding is that FHCs have a unit number that starts with a "3" or a "4". Not sure if it's a rule or just common.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

sphester
Member
Posts: 123
Joined: Tue Sep 20, 2011 11:44 am
Location: Lancaster England

Postby sphester » Thu Sep 22, 2011 10:37 am

Hi Whats CDOL sorry to have to ask very new to all this.

russellhltn
Community Administrator
Posts: 20767
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Thu Sep 22, 2011 10:41 am

sphester wrote:Hi Whats CDOL sorry to have to ask very new to all this.


Church Directory of Leaders. Found at cdol.lds.org. If you're a stake technology specialist, you should have access to it (assuming your calling has been properly recorded by the stake in it's MLS.)
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jonesrk
Church Employee
Church Employee
Posts: 1455
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Postby jonesrk » Thu Sep 22, 2011 12:49 pm

RussellHltn wrote:My understanding is that FHCs have a unit number that starts with a "3" or a "4". Not sure if it's a rule or just common.

At one time I believe they tried to follow some 'rules', but it was all manual. Now new unit numbers are generated on demand and there isn't any tie to unit type.
Ryan Jones

CDOL Developer

Stake Technology Specialist - Software / Stake Assistant Clerk

Former Ward Clerk


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