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Landesk unable to connect to Landesk Severs

Posted: Wed Aug 11, 2010 6:32 pm
by kh7cp-p40
I'm Tech support for the Sonora, CA FHC
I have three of my computers that are unable to connect to the Database Portal.
I get the following error message when I try to get into the Database Portal

Secure Connection Failed

An error occurred during a connection to http://www.fhc.familysearch.org.

SSL peer was unable to negotiate an acceptable set of security parameters.

(Error code: ssl_error_handshake_failure_alert)

* The page you are trying to view can not be shown because the authenticity of the received data could not be verified.

* Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

because the computer will not connect the fail with update, trying to push the security certificate etc.

The strange thing all three of these machines where work until this last Sunday Aug 8, 2010 on Monday unable to connect. These are new machine and are running window 7 they where working no the are not.
Help

Posted: Wed Aug 11, 2010 6:47 pm
by russellhltn
So what you're saying is that SSL won't connect, but it's not a certificate error?

Try connecting http to that site and running PortalCfg.exe. You'll have to run it as the user, but you'll have to make sure that it's with Power User rights or better. One thing is does is create a Proxy connection that's necessary for the portal to work properly.

Are you running deep freeze? If so, you might need to thaw things and run the routines to update the certificate and what not.

found a work around

Posted: Tue Aug 24, 2010 7:12 pm
by kh7cp-p40
The best work around that we have found is to import the certificate from another machine on to the window 7 boxes :)