Hope Chest

Issues related to the use and operation of Family History Centers
kgundy
New Member
Posts: 1
Joined: Sat Jan 21, 2017 3:53 pm

Hope Chest

Postby kgundy » Sun Oct 01, 2017 7:27 am

Every time I try to search through Hope Chest after I click on "search descendants" or "search ancestors" a window pops up that says "This person (PID) cannot be found". What am I doing wrong?

davesudweeks
Senior Member
Posts: 645
Joined: Sun May 09, 2010 8:16 pm
Location: Owasso, OK, USA

Re: Hope Chest

Postby davesudweeks » Sun Oct 01, 2017 8:13 pm

Are you starting with the ancestor already in the center of the Tree? Hope Chest searches from the individual at the center of the tree. Try this:
1. In your tree view, navigate back to the early 1800s (or as far as possible if it doesn't go back that far) on one of your lines.
2. Make that person the center of the tree (click their name and then select the Tree icon in the bottom bar).
3. From the Hope Chest icon, click "Search Descendants"

If you try to search ancestors, you may be in for a very long search if you have a long tree. However, you should start with a deceased person in every search since living persons reside in "private space" and may not be visible to Hope Chest.

pthayne
New Member
Posts: 1
Joined: Thu Nov 09, 2017 10:29 am

Re: Hope Chest

Postby pthayne » Thu Nov 09, 2017 10:42 am

My E-Mail address - pthayne@cisco.com will no longer work (after today). I tired to figure out how to update my hopechest E-Mail address, but couldn't figure out how to. I changed my lds.org E-Mail address, but I still get E-Mails from hopechest to my pthayne@cisco.com inbox.

Today is the last day I have access to pthayne@cisco.com. so please use paulthayne@yahoo.com to contact me.
Thanks,
Paul Thayne

davesudweeks
Senior Member
Posts: 645
Joined: Sun May 09, 2010 8:16 pm
Location: Owasso, OK, USA

Re: Hope Chest

Postby davesudweeks » Thu Nov 09, 2017 11:10 am

pthayne wrote:My E-Mail address - pthayne@cisco.com will no longer work (after today). I tired to figure out how to update my hopechest E-Mail address, but couldn't figure out how to. I changed my lds.org E-Mail address, but I still get E-Mails from hopechest to my pthayne@cisco.com inbox.

Today is the last day I have access to pthayne@cisco.com. so please use paulthayne@yahoo.com to contact me.
Thanks,
Paul Thayne


Hope Chest is a third party app. Many forum members have used it (I use it regularly). However, it is unknown if the developer visits this forum. You can get contact information for the developer via the Chrome app store. It is likely that no one here will be able to assist you with your above request.


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