Tech Forum

One of my stake's FHC has older computers, and the ward FHC folk had attempted to order new computers but instead got a Windows7 64-bit upgrade disk to use on the computer systems. The problem: the computers are not 64-bit: they are running Windows XP (not 64-bit).

Is there a 32-bit Windows7 FHC installation disk that can be obtained? Also, is there a more direct manner to get information other than this support forum (new at this calling)? For example, if I need to contact someone to get the 32-bit disk, how do I go about doing that?

Thank you!

Eajones wrote:The problem: the computers are not 64-bit: they are running Windows XP (not 64-bit).

You might double check and see if the processor is capable of 64-bit. What OS it's running now is not necessarily an indicator of what the machine is capable of.

Eajones wrote:Also, is there a more direct manner to get information other than this support forum (new at this calling)? For example, if I need to contact someone to get the 32-bit disk, how do I go about doing that?

Do you know who your Stake Technology Specialist is?
Do you know the telephone number for FamilySearch Support and FHC Support?
If you are a new FHC director, have you received training from FamilySearch Support?

I suspect that they are not going to be 64-bit processors... but I can have them try the installation disk on one of them to see.

Assuming that they are NOT able to install the 64-bit OS, etc, how do I then try to locate a 32-bit version to upgrade the computers & FHC stuff to Win7 32-bit?

Also, is this forum monitored by Church workers who would have access to such a disk if needed? If so or if not, how do I get in touch with them?

This is simply a user forum, not a forum for official support.

If you tell us the make and model of the computers, we might be able to tell you if they can run 64-bit Windows 7.
There is no 32-bit FHC image available. Rather, your Stake Technology Specialist can submit a FHC hardware order form, signed by the stake president, to replace any computers that cannot run 64-bit Windows 7 Pro. On that form, he will have to list the make and model of each computer for which replacement is requested.

The 2 computers:

1. HP compaq dc 7600 hp s/n 2UA63605G8 xp operating system. It looks like this one will run a 64-bit OS...

2. Dell Optiplex 780 s/n 4211713045 xp; I got varied info --one said it will run stuff, other stuff searched by s/n suggests only 32-bit.

If able to verify, please let me know!

Thank you

My search on the Dell site suggests a E7500 process. A quick check suggests it is 64-bit.

The 780 in our FHC came with both XP and 7/32bit DVDs.

Note that the minimum amount of ram for Win7 depends on how many bits: 1 GB for 32-bit and 2 GB for 64-bit.

I am fairly sure we had to replace our hp compaq DC 7600, since it uses a single core Pentium processor.

However, the Dell OptiPlex 780 Ultra Small Form Factor absolutely is able to run 64-bit Windows 7. The trick is upgrading the memory, since it uses DDR3 PC3-12800 Unbuffered NON-ECC memory, and there are only two memory slots.