TEM Support Center in FHC...

Issues related to the use and operation of Family History Centers
cstenbergh
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Joined: Wed Mar 07, 2007 8:39 am
Location: Tooele, UT
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TEM Support Center in FHC...

Postby cstenbergh » Sat Nov 10, 2012 9:54 am

Hi,

I have a computer in my FHC that has the incorrect software in the TEM Support Center. The software looks like it should belong on PC's at LDS Church Headquarters. How do I reset that list?

Thanks!

Christian Hansen
Tooele Valley FHC Support Specialist

JamesAnderson
Senior Member
Posts: 748
Joined: Tue Jan 23, 2007 2:03 pm

Postby JamesAnderson » Sat Nov 10, 2012 11:25 am

I had to force-install one instance of TEM on a PC, did that through remote.familysearch.org. Skip past the TeamViewer page (click the 'FHC Tools' box to the right or lower) and look for the box that says Tivoli. First, try overwriting the file, if that fails to work, see if you can simply uninstall using add-remove in Windows, and repeat the installation from the FamilySearch page.

That may give you the right version of TEM as set up for FHCs.

cstenbergh
New Member
Posts: 5
Joined: Wed Mar 07, 2007 8:39 am
Location: Tooele, UT
Contact:

Postby cstenbergh » Sun Nov 11, 2012 10:32 am

I tried the force-install but it didn't work. Also, there is nothing in the Programs and Features folder to remove. Any help would be greatly appreciated.


JamesAnderson wrote:I had to force-install one instance of TEM on a PC, did that through remote.familysearch.org. Skip past the TeamViewer page (click the 'FHC Tools' box to the right or lower) and look for the box that says Tivoli. First, try overwriting the file, if that fails to work, see if you can simply uninstall using add-remove in Windows, and repeat the installation from the FamilySearch page.

That may give you the right version of TEM as set up for FHCs.

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun Nov 11, 2012 11:01 am

If all else fails, you can call FamilySearch and ask for FHC Support.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

JamesAnderson
Senior Member
Posts: 748
Joined: Tue Jan 23, 2007 2:03 pm

Postby JamesAnderson » Sun Nov 11, 2012 11:24 am

I found the Tivoli program in Control Panel > Add/Remove Programs.

While I didn't have to uninstall it for any reason named above, I was checking to see if it was there, as the system tray icon did not show up that was supposed to.


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