Family History Center Dialog Box

Issues related to the use and operation of Family History Centers
harddrive
Member
Posts: 445
Joined: Thu Jan 03, 2008 7:52 pm

Family History Center Dialog Box

Postby harddrive » Sun Oct 21, 2012 5:45 pm

Today, I got a call from one of my units that gets that attached dialog box popping up. This is on the clerk's computer. Also the family history center that is there is "unauthorized."

So I'm wondering what software has been installed that is causing this dialog box?

Thanks for letting me know.
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Center Indentification Verification Dialog.jpg
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russellhltn
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Posts: 20734
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun Oct 21, 2012 6:07 pm

My guess is that LANDesk from FamilySearch was installed. That in turn installed some other things.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Sun Oct 21, 2012 6:20 pm

The dialog box you see is the information needed by FamilySearch support for official family history centers. Someone installed the the FamilySearch Support Tools for an official family history center. I can't tell you how they got the software because the support tools should only be available for download online using FamilySearch Support remote access install through TeamViewer.

Edit: I saw RussellHltn's post and rechecked the website. I forgot you can bypass TeamViewer and download LANDesk for family history centers on the same page.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

JamesAnderson
Senior Member
Posts: 748
Joined: Tue Jan 23, 2007 2:03 pm

Postby JamesAnderson » Sun Oct 21, 2012 8:00 pm

That box pops when installing the version of LANDesk used by official FHCs. Was the machine intended for that use, or was it something that was brought over from having been used at an FHC? If it had been used in an FHC, it was not supposed to have been removed from the FHC to be repurposed for something else as I doubt clerk PCs are 'cascaded' down when some FHCs get newer machines and these 'cascaded' machines are used to replace even older equipment at other FHCs.


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