Lan desk installation - server could not connect

Issues related to the use and operation of Family History Centers
stephen500
Member
Posts: 105
Joined: Sun Feb 15, 2009 8:45 am
Location: Chester, England

Lan desk installation - server could not connect

Postby stephen500 » Sun Oct 14, 2012 8:35 am

Having problems installing lan desk on a fh computer. It is unable to install certificate. Server problems. Is the server off line on Sundays?
Stephen Sinclair, STS, Chester England stake

russellhltn
Community Administrator
Posts: 20733
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun Oct 14, 2012 11:03 am

It may have gone down and there's no one there to fix it. I'd try again another day.

Since this is for a FHC computer, make sure you're getting it from a familysearch site, not from mls.lds.org site.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

stephen500
Member
Posts: 105
Joined: Sun Feb 15, 2009 8:45 am
Location: Chester, England

Postby stephen500 » Sun Oct 14, 2012 12:38 pm

Thanks I am, Sunday is no always a good day

User avatar
johnshaw
Senior Member
Posts: 1834
Joined: Fri Jan 19, 2007 1:55 pm
Location: Syracuse, UT

Postby johnshaw » Mon Oct 15, 2012 1:28 pm

Do a LANDesk connection reset. If it resets successfully, re-run the portal update again. You must have admin rights to successfully import the security certificate.

I've also had a problem with a new Center not being built out on LANDesk... so if it's new you will need to contact support.
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense


Return to “Family History Centers”

Who is online

Users browsing this forum: No registered users and 1 guest