Find my past Family history centres UK

Issues related to the use and operation of Family History Centers
Posts: 105
Joined: Sun Feb 15, 2009 8:45 am
Location: Chester, England

Find my past Family history centres UK

Postby stephen500 » Sun Jun 03, 2012 3:48 am

using the FH portal I attemped to access "find my past", however the site is not showing as subscribed ie as a fh subscriber. I have also checked this at another unit in the stake, where the same is happening. The pac code is shown on the lan connections. Any ideas.
I will ring fh support on weds and find my past. Is any one else having this problem?
Stephen sinclair, butt stake clerk, STS, Chester England Stake.

Senior Member
Posts: 749
Joined: Tue Jan 23, 2007 2:03 pm

Postby JamesAnderson » Sun Jun 03, 2012 8:51 am

They have found this to happen when you are logged into nFS, or itself. The fix is said to be very simple, log out of nFS or FamilySearch, and it should work. I don't think Indexing affects the FHC portal premium sites access, but if it still does, may need to be sure you're not logged into that.

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