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Can't Open Indexing_macos.dmg on OS X El Capitan 10.11.5

Posted: Sun Jul 10, 2016 3:16 pm
by rnetty
Excited to participate in the Indexing event on July 15-17, but I can't even get past opening up the disc image of the indexing app I was asked to download. After downloading and double clicking to open, I get the following error message after waiting 1-2 minutes... "The following disk images couldn't be opened. Image: Indexing_macos.dmg; Reason: Operation timed out"

I don't recall ever having any other rouble opening a disc image before.

Any hints on what needs to happen to open the image and install the app?

Re: Can't Open Indexing_macos.dmg on OS X El Capitan 10.11.5

Posted: Sun Jul 10, 2016 3:44 pm
by sbradshaw
It's possible the dmg didn't download correctly – you could try deleting it and downloading again after checking your internet connection, and maybe using a different browser. I'm currently getting an Internal Server Error when I try to download the indexing program at FamilySearch.org, so I'm not able to test on my OS X 10.11.5 computer, but I'll try to remember to test later. Or, maybe the Internal Server Error is an indication of problems that need to be fixed on FamilySearch's end.

Re: Can't Open Indexing_macos.dmg on OS X El Capitan 10.11.5

Posted: Sun Jul 10, 2016 9:41 pm
by rnetty
Figured out the issue. I saw the note above the Download button stating "If you are new to indexing, you will need to install Java SE6 first." and figured I was good since I had the latest version of JAVA installed. When things weren't working as noted above, I used the link to install Java SE6, dowloaded it, installed it, restated my computer, and the Indexing_macos.dmg I had downloaded previously opened (albeit very slowly). Similarly, the install process ran quite slowly as well, but did finish successfully and I was able to launch the Indexing app after it it finished installing.

Re: Can't Open Indexing_macos.dmg on OS X El Capitan 10.11.5

Posted: Mon Jul 11, 2016 12:38 am
by sbradshaw
Great!