Scrolling Images - Issue report

Issues related to FamilySearch Indexing
wiscombe.peter
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Scrolling Images - Issue report

Postby wiscombe.peter » Tue May 31, 2016 4:36 pm

I'm using the Indexing application on a Macbook Pro running OSX El Capitan

The application runs as expected, except for an issue with scrolling/moving the image. When you move the image up/down/left/right with either the scroll bars or by dragging it with the mouse, it does the image equivalent of a stutter (not sure how else to describe it, but it looks like this:
Screen Shot 2016-05-31 at 7.27.24 PM.png
(263.93 KiB) Not downloaded yet


When it should look like this:
Screen Shot 2016-05-31 at 7.27.39 PM.png
(193.43 KiB) Not downloaded yet


Sometimes it is much worse. It can be resolved by increasing/decreasing the zoom which will redraw the image. Sometimes, the image resolves itself after a time - 15-30 seconds later, but not always.

Does anyone know of anything that would alleviate this?

russellhltn
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Re: Scrolling Images - Issue report

Postby russellhltn » Tue May 31, 2016 4:39 pm

On a Windows machine, I'd suggest making sure you have current video drivers. But a Mac is a different deal.

Indexing uses Java, correct? You might want to get on the most current version that you can still do indexing.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

derekmw
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Joined: Sun Mar 06, 2011 2:35 am

Re: Scrolling Images - Issue report

Postby derekmw » Sun Jun 12, 2016 12:44 pm

I have the same problem. I've updated Java, uninstalled/reinstalled, even factory reset my Macbook Pro and started over. The issue persists, which makes me think it is an error with the application itself.

Anyone have a work-around?

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sbradshaw
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Re: Scrolling Images - Issue report

Postby sbradshaw » Wed Jun 15, 2016 10:47 am

Indexing requires Java 6 (an older version of Java), which can be downloaded from Apple here:
https://support.apple.com/kb/DL1572?vie ... cale=en_US
Did you try that?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

wiscombe.peter
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Posts: 14
Joined: Sat Apr 24, 2010 8:59 pm
Location: USA

Re: Scrolling Images - Issue report

Postby wiscombe.peter » Sat Sep 24, 2016 9:40 am

Update:

I upgraded to MacOS - Sierra. When I tried to run Indexing, it required me to update my Java version to Java for OSX 2015-001

This has corrected the issue

wiscombe.peter
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Posts: 14
Joined: Sat Apr 24, 2010 8:59 pm
Location: USA

Re: Scrolling Images - Issue report

Postby wiscombe.peter » Sat Sep 24, 2016 11:41 am

posted too soon - worked well on a clean image - but still scrambling "noisy" images...

16jrrath
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Re: Scrolling Images - Issue report

Postby 16jrrath » Wed Oct 26, 2016 12:47 pm

I have this issue too. I can get the scramble to fix itself moving the mouse cursor outside of the indexing window and back in again. Kind of a weird solution. I am running MacOS Sierra with Java 2015-001. It would be nice if this was fixed.


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