Cannot get FamilySearch Indexing to run/launch

Issues related to FamilySearch Indexing
czaplewska
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Joined: Wed May 18, 2016 10:40 pm

Cannot get FamilySearch Indexing to run/launch

Postby czaplewska » Wed May 18, 2016 10:46 pm

Hi,
I hope I am posting this to the correct place. I am older, disabled and low vision. One of the things I can still do is indexing for FS. I have done this for years on this very same computer. A few months back, I started getting the following message:
java.io.IOException: Couldn't get lock for C:\Windows\System32\config\systemprofile\.FamilySearchIndexing\logs/AppContainer-%g.log
at java.util.logging.FileHandler.openFiles(Unknown Source)
at java.util.logging.FileHandler.<init>(Unknown Source)
at com.iarchives.apps.common.jobq.AppContainerUI._main(AppContainerUI.java:281)
at com.iarchives.apps.common.jobq.AppContainerUI.main(AppContainerUI.java:214)

I have cleared the cache, I have uninstalled and re-installed FS Indexing... I have re-installed java... I get the very same message.
I would so much appreciate some help with this as I have not been able to index for months...
Thank you in advance,
Anne

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