The indexing program does not work through the Cisco 881 firewall

Issues related to FamilySearch Indexing
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The indexing program does not work through the Cisco 881 firewall

Postby adrielgomes » Sat Sep 29, 2012 4:40 pm

O programa "indexação" e alguns links no site não estão conectando quando o firewall Cisco 881 está ligado, quando se conecta diretamente pelo modem DSL tudo funciona. O que fazer? Aqui no Brasil queremos indexar! Nos ajudem.

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Postby aebrown » Sat Sep 29, 2012 5:31 pm

Google Translation:
adrielgomes wrote:The program "indexing" and some links on site are not connecting when the Cisco 881 firewall is on, when you connect the DSL modem directly everything works. What to do? Here in Brazil we index! Help us.

In our stake's family history center, we index all the time, and it uses the Cisco 881 firewall. So it's not a problem with all Cisco 881 firewalls. I'd recommend that you contact the Global Service Center - IT Support to see if your firewall is configured correctly.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

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