There was a problem downloading "The Book of Mormon".

Discussions around the Gospel Library application for Windows for Desktop and Mobile
jneb28
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There was a problem downloading "The Book of Mormon".

Postby jneb28 » Thu Jul 13, 2017 11:43 pm

Hello,
I'm running Windows 10 x64 and I just downloaded the Gospel Library app from the Windows Store. The app opens just fine, but when I press Book of Mormon a popup window appears and says There was a problem downloading "The Book of Mormon". I press the details drop down arrow and this is what it shows:

There was a problem downloading "Book of Mormon".
Inner Message: Not found (404).

Response status code does not indicate success: 404 ().
at GospelLibrary.UI!<BaseAddress>+0x9caa54
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x353fa2
at SharedLibrary!<BaseAddress>+0x353a0e
at SharedLibrary!<BaseAddress>+0x38387a
at GospelLibrary.UI!<BaseAddress>+0xa6f1a4
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x353fa2
at SharedLibrary!<BaseAddress>+0x353a0e
at SharedLibrary!<BaseAddress>+0x38387a
at GospelLibrary.UI!<BaseAddress>+0xa1fc05
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x3c2c09
at SharedLibrary!<BaseAddress>+0x35369a

chadevans1
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Re: There was a problem downloading "The Book of Mormon".

Postby chadevans1 » Fri Jul 14, 2017 7:03 am

I see the same issue.

lajackson
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Re: There was a problem downloading "The Book of Mormon".

Postby lajackson » Fri Jul 14, 2017 8:42 am

The best way to resolve these kinds of issues is to send feedback through the Gospel Library app itself. That feedback will get to the developers most quickly.

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sbradshaw
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Re: There was a problem downloading "The Book of Mormon".

Postby sbradshaw » Fri Jul 14, 2017 9:04 am

The Gospel Library content server is down, affecting Gospel Library for iOS, Android, and Windows. The problem has been identified and should be resolved within the next 4–5 hours.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

garrettby09
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Re: There was a problem downloading "The Book of Mormon".

Postby garrettby09 » Fri Jul 14, 2017 10:30 am

Any update here? We tried uninstalling and reinstalling the APP to mitigate the issue, but now we can't download anything cause of the server issue. ETA on those coming back up?

lajackson
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Re: There was a problem downloading "The Book of Mormon".

Postby lajackson » Fri Jul 14, 2017 10:42 am

garrettby09 wrote:ETA on those coming back up?

A reading of the post by sbradshaw immediately before yours answers your question. It was posted at 10:04 am, Mountain time, so based on his estimate I would guess around 2:00 or 3:00 pm Mountain time they may have the issue resolved.

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sbradshaw
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Re: There was a problem downloading "The Book of Mormon".

Postby sbradshaw » Fri Jul 14, 2017 2:43 pm

Gospel Library content is back.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

marshallringler
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Re: There was a problem downloading "The Book of Mormon".

Postby marshallringler » Fri Jul 14, 2017 11:38 pm

The content still cannot be downloaded. I have tried downloading on 2 different devices (a tablet and a PC), with 2 different logins (a local and a domain), but I still get the 404 error for anything I try to download.

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sbradshaw
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Re: There was a problem downloading "The Book of Mormon".

Postby sbradshaw » Sat Jul 15, 2017 7:14 am

It worked for a while in the evening but appears to be broken again. I'll ping the developer. Sounds like it's going to be a fun weekend... :)
Samuel Bradshaw • If you desire to serve God, you are called to the work.

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sbradshaw
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Re: There was a problem downloading "The Book of Mormon".

Postby sbradshaw » Sat Jul 15, 2017 11:24 am

Things are back (for now). It may be a nightly script that's causing the content to get cleared from the production server. If that's the case, hopefully the developer will be able to get it figured out before Sunday.
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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