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Problems with Library Downloads

Posted: Thu Jul 06, 2017 8:57 pm
by grgoodwin
I have recently downloaded Gospel library for a Lenovo X1 Tablet running Windows 10. After downloading the app from the Microsoft store, I have been unsuccessful in downloading any items.

Here is a log for one of the downloads

There was a problem downloading "Old Testament".
Inner Message: Not found (404).

Response status code does not indicate success: 404 ().
at GospelLibrary.UI!<BaseAddress>+0x9ca897
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x353fa2
at SharedLibrary!<BaseAddress>+0x353a0e
at SharedLibrary!<BaseAddress>+0x38387a
at GospelLibrary.UI!<BaseAddress>+0xa6ee64
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x353fa2
at SharedLibrary!<BaseAddress>+0x353a0e
at SharedLibrary!<BaseAddress>+0x38387a
at GospelLibrary.UI!<BaseAddress>+0xa1f585
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x3c2c09
at SharedLibrary!<BaseAddress>+0x35369a

Re: Problems with Library Downloads

Posted: Sun Jul 09, 2017 3:53 am
by ToManyLetters
We have a potential fix coming out for users hitting the 404 problem in the next update. For now, try letting the app just sit open (active/in the foreground) for about ten minutes. With luck, this will download an updated catalog and remedy the 404 problem.

Re: Problems with Library Downloads

Posted: Mon Aug 07, 2017 9:04 am
by jeffyromney
Here is another bug report when trying to download handbook 1 (clerk/branch presidency counselor and so should have access) - when I click Handbook 1 in the library to download it, it has the following error:

There was a problem downloading "Handbook 1: Stake Presidents and Bishops".
Inner Message: EOCDNotFound. For more information, visit http://go.microsoft.com/fwlink/?LinkId=623485
at GospelLibrary.UI!<BaseAddress>+0x9cac14
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x353fa2
at SharedLibrary!<BaseAddress>+0x353a0e
at SharedLibrary!<BaseAddress>+0x38387a
at GospelLibrary.UI!<BaseAddress>+0xa6f4b4
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x353fa2
at SharedLibrary!<BaseAddress>+0x353a0e
at SharedLibrary!<BaseAddress>+0x38387a
at GospelLibrary.UI!<BaseAddress>+0xa1ff15
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x3c2c09
at SharedLibrary!<BaseAddress>+0x35369a