Gospel Library Windows 10 crashes on opening

Discussions around the Gospel Library application for Windows for Desktop and Mobile
kosifou
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Joined: Wed Mar 12, 2014 4:05 am

Gospel Library Windows 10 crashes on opening

Postby kosifou » Mon Jun 06, 2016 12:55 am

For some time now, Gospel Library on my Windows 10 laptop fails to open. To resolve it, I have to uninstall then install it and then of course download all my content again. I'm then OK for a few days and then the problem reoccurs. This has been happening for some time now and I thought that it might be as a result of continuous Windows updates but I'm not sure. I'm using the latest version of Windows 10 and Gospel library. Any ideas how to solve this problem?

carsonm
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Joined: Sun Feb 27, 2011 11:57 am

Re: Gospel Library Windows 10 crashes on opening

Postby carsonm » Mon Jun 06, 2016 7:07 am

Hi Kosifou,

We have had a few reports about this happening but no one the development team has been able to reproduce it so far. A few questions for you.

Are you using the Gospel Library or the Gospel Library beta app? Are you using Windows 10 home or pro? You can find this information in: Settings> System and then choose About.
In that same area, can you let us know what the version and OS build you have

We are trying to find a trend of when this is happening for multiple users to help us to be able to troubleshoot this issue better.

If others are also having this issue, can you please post your answers here in this thread so we review it as a group, instead of multiple threads on the same issue.

Thanks,

eluker2
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Joined: Wed Sep 28, 2016 6:36 am

Re: Gospel Library Windows 10 crashes on opening

Postby eluker2 » Wed Sep 28, 2016 7:02 am

I also have this problem. I am using windows 10 home Version 1511 and the Gospel Library App.

imlcs2
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Joined: Thu Sep 29, 2016 9:05 am

Re: Gospel Library Windows 10 crashes on opening

Postby imlcs2 » Thu Sep 29, 2016 9:09 am

I don't know if I'm having the same issue - when I try and open the Gospel Library App, it seems to get stuck on Loading Annotations and never opens.

I'm using Windows 10 Home - Version 1607 - Build 14393.187

It also doesn't seem to want to connect to my LDS Account while it's stuck on Loading Annotations - not sure if the two are related.

imlcs2
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Joined: Thu Sep 29, 2016 9:05 am

Re: Gospel Library Windows 10 crashes on opening

Postby imlcs2 » Thu Sep 29, 2016 9:13 am

imlcs2 wrote:I don't know if I'm having the same issue - when I try and open the Gospel Library App, it seems to get stuck on Loading Annotations and never opens.

I'm using Windows 10 Home - Version 1607 - Build 14393.187

It also doesn't seem to want to connect to my LDS Account while it's stuck on Loading Annotations - not sure if the two are related.


Of course it starts working immediately after I posted this... :D

khrasmus
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Joined: Wed Oct 19, 2016 7:45 pm

Re: Gospel Library Windows 10 crashes on opening

Postby khrasmus » Wed Oct 19, 2016 7:48 pm

I have an ASUS E200HA and when I try to load the app for the first time it displays an error Exception of type 'System.Exeption' was thrown

I hit close and then it spins on loading annotations but never opens.

aplucinik
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Joined: Sat Aug 23, 2014 5:52 pm

Re: Gospel Library Windows 10 crashes on opening

Postby aplucinik » Thu Nov 24, 2016 6:15 pm

I'm having the same problem where trying to launch Gospel Library for Windows 10 PCs gets stuck at "Loading Annotations". It just sits there and spins forever. There seems to be a trend in this thread where the error occurs on ASUS Windows 10 PCs. I have this same problem on both my ASUS Laptop and ASUS Desktop. Both Win 10. However no problems loading and running the app on my Microsoft Surface 3 with Win 10.
Allan Plucinik
Colorado Springs, CO


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