Gospel Library Crashes...

Discussions around the Gospel Library application for Windows 8 Pro and RT.
egnlsn
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Joined: Sun Oct 19, 2014 5:33 pm
Location: Taylorsville, UT

Gospel Library Crashes...

Postby egnlsn » Sun Aug 16, 2015 8:11 am

Whenever I attempt to open either the "Magazines" or Lessons" folders.
CIAO!

Ed Nielsen

jasonminer
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Posts: 7
Joined: Sun Sep 21, 2014 3:22 pm

Re: Gospel Library Crashes...

Postby jasonminer » Sun Aug 16, 2015 8:46 am

Are you on the latest version? This was fixed in a recent update so you might just need to update the app from the store.

egnlsn
Member
Posts: 50
Joined: Sun Oct 19, 2014 5:33 pm
Location: Taylorsville, UT

Re: Gospel Library Crashes...

Postby egnlsn » Sun Aug 16, 2015 8:54 am

I've been running version 2.15.5.60, including up until 15 minutes ago. I started to respond to your post, and loaded GL to make sure of the version number. It is now 2.15.8.160. It's working great!

Thanks for the comment.
CIAO!

Ed Nielsen

ToManyLetters
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Posts: 387
Joined: Sun Mar 31, 2013 12:16 pm

Re: Gospel Library Crashes...

Postby ToManyLetters » Sun Aug 16, 2015 9:45 am

Yes, if you are running the current version of the app you should no longer be experiencing these crashes, and the Lessons and Magazines sections should work as expected.
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)

browngr
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Posts: 9
Joined: Wed Nov 09, 2011 12:07 am

Re: Gospel Library Crashes...

Postby browngr » Fri Jan 22, 2016 12:14 am

I downloaded the latest app today for a WIndows 10 OS machine and the app crashes immediately on opening every time. Unfortunately this makes a wonderful resource useless.

ToManyLetters
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Posts: 387
Joined: Sun Mar 31, 2013 12:16 pm

Re: Gospel Library Crashes...

Postby ToManyLetters » Fri Jan 22, 2016 8:30 am

browngr,

Out of curiosity, what antivirus software are you using? Have you tried temporarily disabling it while using the app?
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)

browngr
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Posts: 9
Joined: Wed Nov 09, 2011 12:07 am

Re: Gospel Library Crashes...

Postby browngr » Fri Jan 22, 2016 8:43 pm

Thanks for your advice. I turned antivirus off and got the same crash. I am using Windows defender

ToManyLetters
Member
Posts: 387
Joined: Sun Mar 31, 2013 12:16 pm

Re: Gospel Library Crashes...

Postby ToManyLetters » Fri Jan 22, 2016 8:48 pm

Have you tried uninstalling the app, restarting your device twice (yes, twice), and reinstalling the app?
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)

browngr
New Member
Posts: 9
Joined: Wed Nov 09, 2011 12:07 am

Re: Gospel Library Crashes...

Postby browngr » Mon Jan 25, 2016 5:03 pm

Thanks for the advice. Uninstalled, restarted twice and then reinstalled. Same issue of crashing on opening.

Skylobo
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Posts: 9
Joined: Mon Jan 04, 2016 7:05 am

Re: Gospel Library Crashes...

Postby Skylobo » Mon Jan 25, 2016 7:06 pm

I too am having a problem with Gospel Library crashing on opening. My Beta version started crashing on opening several weeks ago, so I reverted to the standard edition which has been fine until today. Actually worked this AM but not now.
I uninstalled the Beta version in case there was a conflict, but standard still won't open. I'm using Windows 10.
Any suggestions...I have a lot of highlighting, journal entries, notes etc I don't want to lose.
Went to the store and tried to install for an update, and it recognizes the version I have. Not able to tell which version I have as it crashes before I can look.


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