April 2015 conference crashing

Discussions around the Gospel Library application for Windows 8 Pro and RT.
manon
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Joined: Mon May 18, 2015 4:28 am

April 2015 conference crashing

Postby manon » Mon May 18, 2015 4:36 am

I use a Microsoft Surface Pro3. Since April 2015 General Conference, Gospel Library crashes whenever I try to open April General Conference using the,General Conference category in the app. I have actually unloaded and redownloaded the app to try to fix the issue. I am still unable to access just that particular session. I am accessing the talks via the Ensign but find it frustrating to be unable to use part of the app.

ToManyLetters
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Posts: 387
Joined: Sun Mar 31, 2013 12:16 pm

Re: April 2015 conference crashing

Postby ToManyLetters » Mon May 18, 2015 10:14 am

I'm not able to reproduce this crash on any of my devices. Do you have any additional information I can use to try to track this issue down?
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)

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mfmohlma
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Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

Re: April 2015 conference crashing

Postby mfmohlma » Wed Jun 17, 2015 11:28 am

ToManyLetters wrote:I'm not able to reproduce this crash on any of my devices.

I'm also unable to reproduce on my Windows 8.1 laptop. Perhaps the OP has a corrupted database? In that case, wouldn't an uninstall and reinstall fix the problem?

ToManyLetters
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Posts: 387
Joined: Sun Mar 31, 2013 12:16 pm

Re: April 2015 conference crashing

Postby ToManyLetters » Wed Jun 17, 2015 2:30 pm

manon wrote: I have actually unloaded and redownloaded the app to try to fix the issue. I am still unable to access just that particular session.


Manon says they've already done the whole reinstallation bit. If a corrupt database were to blame, though, it would almost certainly have fixed it.

Unfortunately, we don't really have enough information to look into this issue. Several of our devs use Surface Pro 3s in writing the app and don't experience this issue. I can't say that I've seen it on my own devices, either.

At this point, all I can do is take shots in the dark.

Does the app behave differently when you
(a) open the April 2015 General Conference section from the library pane (on the navigation bar) compared to when you
(b) open the April 2015 General Conference section from the library section of the home page?

Do both versions of attempting to open the content cause the app to crash? If you are not signed in (to your LDS Account) when attempting to access the section, does the application still crash?

If you are using the Beta version on the Windows Store, does this issue occur with the non-beta version? If using the non-beta, does the issue occur when using the beta?
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)

gowapiti
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Joined: Sun Nov 15, 2015 11:56 am

Re: April 2015 conference crashing

Postby gowapiti » Sun Nov 15, 2015 12:00 pm

similar is same with the October 2015 session, only it won't download .

See screen shot
Attachments
October 2015 Gen Conf.JPG
(28.87 KiB) Not downloaded yet

ToManyLetters
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Posts: 387
Joined: Sun Mar 31, 2013 12:16 pm

Re: April 2015 conference crashing

Postby ToManyLetters » Sun Nov 15, 2015 4:19 pm

gowapiti wrote:similar is same with the October 2015 session, only it won't download .



I'm not able to reproduce this issue. Is the app fully up to date? Also, have you made sure that you've installed all updates to Windows, including the most recent November update (for Windows 10)?
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)


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