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Notes causing lds.org study tools to not function
Posted: Mon Mar 30, 2015 6:33 pm
by john.rea
I have just recently noticed that if I add notes to my Windows 8 Gospel library app, when I try to view them in lds.org I get a message saying "My study tools are currently unavailable" and the study mode option is no longer selected. Neither will it let me re select this option. If I select another page without gospel library notes the study tools become available again. However if I select "Open Notebook", it shows the categories with the number of notes in each category, but if I select one, it does not show the notes I have made.
I'm note sure if this is a gospel library issue or an issue with lds.org.
Re: Notes causing lds.org study tools to not function
Posted: Mon Mar 30, 2015 7:05 pm
by ToManyLetters
I have also been seeing some issue with the Notebooks view in LDS.org since they updated their site. I'll pass your issue onto the developer working on annotations to see if it is something that can be fixed from our end.
Re: Notes causing lds.org study tools to not function
Posted: Tue Apr 14, 2015 5:53 pm
by BrianAsh
I am having the same problem. I make notes and highlights in my windows 8 gospel library app, and the changes don't show up on my iPhone or on my pc browser. Just like john.rea, I get a message in the browser saying "My study tools are currently unavailable" and I am unable to select the study mode option.
Re: Notes causing lds.org study tools to not function
Posted: Tue Apr 14, 2015 6:26 pm
by ToManyLetters
Let the LDS.org team know about the issues you're experiencing by using the feedback link at the bottom of the page on LDS.org so that they are aware their site is not functioning and can work on a fix for the issue.
Re: Notes causing lds.org study tools to not function
Posted: Tue Nov 08, 2016 8:16 am
by paulalbertcramer
BrianAsh wrote:I am having the same problem. I make notes and highlights in my windows 8 gospel library app, and the changes don't show up on my iPhone or on my pc browser. Just like john.rea, I get a message in the browser saying "My study tools are currently unavailable" and I am unable to select the study mode option.
I am having the same problem and trying to find out the answer to be able to sync. Please advice. Thanks. Paul
Re: Notes causing lds.org study tools to not function
Posted: Tue Nov 08, 2016 8:17 am
by paulalbertcramer
I am having the same problem with: My Study Tools are currently unavailable. Please advise. Thanks. Paul Cramer
Re: Notes causing lds.org study tools to not function
Posted: Tue Nov 08, 2016 8:40 am
by aebrown
paulalbertcramer wrote:I am having the same problem with: My Study Tools are currently unavailable. Please advise. Thanks. Paul Cramer
I don't think it's the same problem as reported at the beginning of this topic. Rather, there seems to be a system-wide outage at this time. See
this post.
Re: Notes causing lds.org study tools to not function
Posted: Sat Jan 27, 2018 7:40 am
by daveyharrell
I can't study consistently because the error message is happening so regularly. (Windows 10)
Re: Notes causing lds.org study tools to not function
Posted: Sat Jan 27, 2018 12:07 pm
by ToManyLetters
daveyharrell wrote:I can't study consistently because the error message is happening so regularly. (Windows 10)
This doesn't have anything to do with the necroed thread, which related to version 2.x of the app (which is no longer supported). I don't know which version of the app you're on on Windows 10 (4.1.8.0? Something older? The beta version?). Additionally, I don't even know to what error message you're referring, as you've not provided any context for the message you're getting. I need to know quite a bit more to help you with the issue you're experiencing.