notes disappearing

Discussions around the Gospel Library application for Windows for Desktop and Mobile
sixstringsteve
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notes disappearing

Postby sixstringsteve » Sun Mar 01, 2015 11:51 pm

from time to time, ill enter a note in my scriptures. it'll show the entire note for about 2 seconds after i save it, then it'll disappear. this seems to be a sporadic issue that only happens occasionally. has anyone had a similar issue or know how to fix it?

im on a surface pro 3 if that makes any difference. thanks.

spencerto
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Re: notes disappearing

Postby spencerto » Mon Mar 02, 2015 6:20 am

There is a known bug in the current version which causes notes to be lost when it attempt to sync with lds.org. The lds.org webservice for syncing notes, highlights and other annotations can be a bit finicky at times as it must support several different platforms. In this particular case, it hates double spaces. Consecutive spaces causes the webservice to reject the note and remove it from the app. We have a fix that we are testing which encodes the content first to pacify the webservice and so far the testing has proved to be effective. We hope to release this fix in an upcoming patch very soon. In the mean time, the best work around is to avoid extra spaces.

Thanks
Tony Spencer
Gospel Library Volunteer

lajackson
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Location: US

Re: notes disappearing

Postby lajackson » Mon Mar 02, 2015 3:45 pm

spencerto wrote:In this particular case, it hates double spaces.

Wow! My typing teacher would be apoplectic. However, it is nice to finally have an explanation and to know the situation is being worked. Thanks.

ToManyLetters
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Joined: Sun Mar 31, 2013 12:16 pm

Re: notes disappearing

Postby ToManyLetters » Mon Mar 02, 2015 8:32 pm

Double spaces after a period is a big no-no these days. Many word processing applications will even take them out by default (basically everything on the web already does). The standard is just a single period after a period.

http://www.writersdigest.com/online-edi ... r-a-period
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)

russellhltn
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Location: U.S.

Re: notes disappearing

Postby russellhltn » Mon Mar 02, 2015 10:02 pm

ToManyLetters wrote:Many word processing applications will even take them out by default (basically everything on the web already does).

The point is that they handle double-spacers gracefully and not give them a hard time. :)
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: notes disappearing

Postby lajackson » Tue Mar 03, 2015 8:00 am

russellhltn wrote:The point is that they handle double-spacers gracefully and not give them a hard time. :)

Actually, the point is that I am the dinosaur mentioned in the article. Thanks for the reference in Writers Digest, ToManyLetters. And the AP and Chicago style books.

Sadly, not all word processor give enough space between sentences for easy reading.

I'll get over it, especially if it means notes will not disappear. [grin]

ToManyLetters
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Re: notes disappearing

Postby ToManyLetters » Tue Mar 03, 2015 9:48 am

The point is that they handle double-spacers gracefully and not give them a hard time.


The issue ultimately arose from an issue on the web service's end (the web service is what the Gospel Library apps use to sync everything with your LDS Account). Supposedly, the web service could handle some basic HTML. When a user uses two spaces, the first is a normal space and the second must be converted to HTML for it to be saved. In theory, this should have been no big deal and the note should have been saved.

In reality, however, the web service throws an absolute fit when it's given a note that contains HTML (even if it's just the space character) and causes the note to be deleted. We've fixed this issue and are currently testing it in Gospel Library Beta. The update with the fix should be going out to the non-beta version of the app in the near future.
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: notes disappearing

Postby russellhltn » Tue Mar 03, 2015 11:24 am

Nothing like services that don't follow specs!
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

sixstringsteve
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Joined: Sun Mar 01, 2015 11:45 pm

Re: notes disappearing

Postby sixstringsteve » Tue Mar 03, 2015 9:24 pm

thanks for the quick response. now i know how to work around it till it's fixed.

ToManyLetters
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Joined: Sun Mar 31, 2013 12:16 pm

Re: notes disappearing

Postby ToManyLetters » Tue Mar 03, 2015 9:29 pm

Glad I was able to help. Be sure to come back to these forums if future issues arise with Gospel Library for Windows.
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)


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