Gospel Library won't download content normally

Discussions around the Gospel Library application for Windows 8 Pro and RT.
joe.becar
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Posts: 4
Joined: Sun Jun 29, 2014 4:10 pm

Gospel Library won't download content normally

Postby joe.becar » Wed Feb 25, 2015 8:27 am

If I browse from the home menu and go to download any content I don't already have, I receive this error:

Error: Unable to download book: <insert title here>. Exception from HRESULT: 0x80072EE4


However, if for example I have bookmarks that link to content I haven't downloaded already, those are downloaded just fine, no errors. Or if I am in an Institute manual that links to another book of scripture or reference I don't already have, it is likewise downloaded no problem.

Any ideas? I've uninstalled and reinstalled several times now, and checked to see that all the files in the AppData folder were gone. I doubt it's the firewall, since I am able to download in some instances. I'm on a desktop machine, using the Windows Store version of the app.

Thanks!

spencerto
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Posts: 25
Joined: Thu Feb 07, 2013 11:08 am

Re: Gospel Library won't download content normally

Postby spencerto » Thu Feb 26, 2015 8:51 am

Which version are you using? Are you using the Beta or the official app? What is the version number? Have you tried both apps and are you getting the same result?

joe.becar
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Posts: 4
Joined: Sun Jun 29, 2014 4:10 pm

Re: Gospel Library won't download content normally

Postby joe.becar » Thu Feb 26, 2015 10:25 am

Yes, I've used the release and the beta versions available on the Microsoft Store, with identical results. Looks like it's Version 2.15.1.271 for the release. I uninstalled the beta since it started giving me troubles. Should I go back to the beta?

trenttaylor
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Posts: 1
Joined: Sun Aug 10, 2014 8:05 am

Re: Gospel Library won't download content normally

Postby trenttaylor » Tue Mar 31, 2015 7:52 pm

Same issue using Gospel Library v2.15.3.40 and Gospel Library Beta v2.0.1.25. I did find the bookmark workaround works. Any solutions?

ToManyLetters
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Posts: 387
Joined: Sun Mar 31, 2013 12:16 pm

Re: Gospel Library won't download content normally

Postby ToManyLetters » Tue Mar 31, 2015 11:11 pm

So, we've discovered that this issue generally stems from any number of issues, but so far they've all been tied back to damage to the user account you're using in Windows or to Windows itself.

Try the following and let me know if it works:

1. Create a new account on the device where you're unable to download books (ensure that this is a Microsoft Account based account so that you can download apps from the Windows Store).
2. Download Gospel Library or Gospel Library Beta from the Windows Store.
3. See if the issue presents itself.
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)

AmberPraying
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Posts: 3
Joined: Tue Apr 07, 2015 2:56 pm

Re: Gospel Library won't download content normally

Postby AmberPraying » Tue Apr 07, 2015 2:58 pm

I have downloaded and reinstalled and still have no way to download any content on gospel library... please see if you can fix on your end PLEASE!!!

ToManyLetters
Member
Posts: 387
Joined: Sun Mar 31, 2013 12:16 pm

Re: Gospel Library won't download content normally

Postby ToManyLetters » Tue Apr 07, 2015 3:55 pm

AmberPraying,

Please read and follow the instructions listed in the post directly above yours and let us know the results. Generally, when Gospel Library is unable to download content, it's an issue with your user account being damaged or an issue with your installation of Windows being damaged. Following the steps listed in the post above yours will allow us to weed out the first of these potential causes.
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)

AmberPraying
New Member
Posts: 3
Joined: Tue Apr 07, 2015 2:56 pm

Re: Gospel Library won't download content normally

Postby AmberPraying » Wed Apr 08, 2015 2:13 pm

I will try and get back get back to you... I use windows 8.1

AmberPraying
New Member
Posts: 3
Joined: Tue Apr 07, 2015 2:56 pm

Re: Gospel Library won't download content normally

Postby AmberPraying » Wed Apr 08, 2015 3:12 pm

I have it working per your instructions... if any changes happen later will let you know... thank you for your service.


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