Need help with mission email

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gmboyd
New Member
Posts: 1
Joined: Mon Apr 04, 2016 8:41 pm

Need help with mission email

Postby gmboyd » Mon Apr 04, 2016 8:46 pm

I have been trying to log into my mission email account and it seems as if it has been deleted. Is there any way that I can recover those emails?

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Need help with mission email

Postby russellhltn » Wed Apr 06, 2016 10:16 am

You might try contacting the missionary department. My understanding is that the account is deleted after certain number of weeks after your mission ends.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

wertdl
Church Employee
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Posts: 91
Joined: Wed May 18, 2011 4:45 pm

Re: Need help with mission email

Postby wertdl » Wed Apr 06, 2016 8:15 pm

MyLDSMail accounts are disabled 60 days after a missionary's release date. The account is purged approximately 18 months after the release date. When the account is disabled, access can be temporarily restored (24 hrs., I believe). Once it's purged, it's gone forever.

You'll want to contact the Global Service Center (801-240-4357) for assistance if you're within the 18-month window, not the Missionary Department.
Last edited by wertdl on Wed Apr 06, 2016 8:37 pm, edited 1 time in total.

russellhltn
Community Administrator
Posts: 20732
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Need help with mission email

Postby russellhltn » Wed Apr 06, 2016 8:27 pm

wertdl wrote:You'll want to contact the Global Service Center (801-240-4357) for assistance if you're within the 60-day window, not the Missionary Department.

You mean the 18-month window?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

wertdl
Church Employee
Church Employee
Posts: 91
Joined: Wed May 18, 2011 4:45 pm

Re: Need help with mission email

Postby wertdl » Wed Apr 06, 2016 8:37 pm

russellhltn wrote:
wertdl wrote:You'll want to contact the Global Service Center (801-240-4357) for assistance if you're within the 60-day window, not the Missionary Department.

You mean the 18-month window?


Yes, thank you. I updated my post.


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