Gospel Library App crashes on startup Win 8.1

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photoray
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Posts: 9
Joined: Tue Feb 10, 2015 8:28 pm

Gospel Library App crashes on startup Win 8.1

Postby photoray » Tue Feb 10, 2015 8:50 pm

I have 2 computers with 8.1 and both of them do the same thing. The app will work the first time I install it but once the computer is powered off and on again, no joy.
The splash screen will come up and the loading circle spins, then the screen disappears. The icon is minimized to the task bar and when clicked on, does the same thing again.
I have to uninstall and reinstall to get the app to work temporarily.
Had the Beta, but is said to use the updated non-beta version. Neither work.

I know the app in the store says to use the email address to send queries to, but since I cant open the app, I cannot get the email address.

Anyone hear about a fix coming soon for this?
Thanks.

grandpasvedin
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Posts: 8
Joined: Sun Feb 01, 2015 9:33 pm

Re: Gospel Library App crashes on startup Win 8.1

Postby grandpasvedin » Fri Feb 13, 2015 11:10 pm

I am trying to find the right person to send your request to - Steve

ToManyLetters
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Posts: 387
Joined: Sun Mar 31, 2013 12:16 pm

Re: Gospel Library App crashes on startup Win 8.1

Postby ToManyLetters » Sat Feb 14, 2015 7:14 am

Anyone hear about a fix coming soon for this?


This is peculiar behavior, for sure. We've had the app close on people and become unable to start before, but we've fixed most issues of that type.

My questions to you, then, are:

1. Are you running an anti-virus program like McAfee or Norton? Both have been known to interfere with the application.

2. What content do you have downloaded when this issue occurs?
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)

photoray
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Posts: 9
Joined: Tue Feb 10, 2015 8:28 pm

Re: Gospel Library App crashes on startup Win 8.1

Postby photoray » Wed Feb 18, 2015 6:06 am

No Suites. Only Windows Defender and Windows firewall on both machines.
I don't know if it crashes when no content is installed but I can test it to find out.

Usually I download all the scriptures and the content that goes with them right away.
On one computer with Win 8.1 I have been able to get the beta to stay working. The other one works for a while, then the beta crashes too.

ToManyLetters
Member
Posts: 387
Joined: Sun Mar 31, 2013 12:16 pm

Re: Gospel Library App crashes on startup Win 8.1

Postby ToManyLetters » Wed Feb 18, 2015 11:02 am

Follow the steps at the link below and let me know your results.

viewtopic.php?f=141&t=17173&p=134754#p134754
Have a bug to report for Gospel Library for Windows v4? Check the Known Issues to see if it's been reported. (https://tech.lds.org/wiki/Gospel_Library_for_Windows_Preview_Issues)
Also visit the FAQ. (tech.lds.org/wiki/Gospel_Library_for_Windows_8_FAQ)


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