need help can't continue to sign in in pef.lds.org

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rhama
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Posts: 3
Joined: Sat Apr 07, 2012 8:13 pm

need help can't continue to sign in in pef.lds.org

Postby rhama » Sat Feb 23, 2013 8:38 pm

need help can't continue to sign in in pef.lds.org

I have problem to sign in to pef.lds.org
first :everytime i log in there is this message :
error timeout.jpg
(101.23 KiB) Downloaded 463 times



second : everytime I fill out the form about my info and if I tried to save it, there are always a massage appear :" Value cannot be null. Parameter name: g "
error massage.jpg
(118.86 KiB) Downloaded 463 times

what should I do, because I can't continue with my application... thanks...

sorry for my terrible english.....

rhama
New Member
Posts: 3
Joined: Sat Apr 07, 2012 8:13 pm

Re: need help can't continue to sign in in pef.lds.org

Postby rhama » Thu Feb 28, 2013 3:54 am

need help... i still couldn't log in.... : -(

lajackson
Community Moderators
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: need help can't continue to sign in in pef.lds.org

Postby lajackson » Thu Feb 28, 2013 9:40 am

rhama wrote:need help... i still couldn't log in.... : -(

It does not appear than there is someone here who is able to answer your question. Since the Perpetual Education Fund is not used in the United States and Canada, this is not surprising.

I would suggest that you begin with your stake technology specialist (unless you are that person, of course), and then contact your area office.

The most common reason someone cannot sign in to a Church site is that the system believes they do not have permission. This may be because they really don't, or because someone needs to specifically grant that permission (for example, the bishop has to start the process for a potential missionary to begin his application), or because permission is granted based on the Church calling a person holds, and MLS does not have the calling loaded as a standard position.

There are a number of other reasons, as well, and the process probably depends on whether you are trying to sign in as an applicant and participant or as an administrator.

So I think your best source of help will be those in your area who are familiar with the PEF system and can help you troubleshoot the problem.

The PEF home page also has a link where you can contact the PEF Service Center assigned to your country.

The PEF online system uses LDS Account. If you do not have an LDS Account user name and password, that is the first thing you need to do, and there is a link on the sign in page that will help you. It may be that you cannot sign in because something is not set up properly with your LDS Account. Sometimes your membership record was not included when you signed up for the account, or there could be any number of other things.

Those are some suggestions that may help you determine why you are not yet able to sign in to the PEF site. They are similar to suggestions we try with other similar Church accounts.

I am sure that one of the leaders where you live will be able to help you. If you are able to sign in to the site, but have problems using it, someone familiar with PEF will need to assist you.

christopherst
New Member
Posts: 6
Joined: Fri Mar 02, 2012 2:17 am

Re: need help can't continue to sign in in pef.lds.org

Postby christopherst » Fri Mar 01, 2013 3:50 pm

Have you tried to get the same error messages on multiple browsers?

I noticed you are in Firefox, but have you tried on Safari, or Chrome, or Internet Explorer (if you have access to download those browsers to your local machine)?

If you could reproduce what you saw before with these other browsers, it may be just a browser issue. If you get the issue on all browsers, it may be a problem with the PEF as the moderator was saying.

Just an idea.

Christopher

rhama
New Member
Posts: 3
Joined: Sat Apr 07, 2012 8:13 pm

Re: need help can't continue to sign in in pef.lds.org

Postby rhama » Sat Mar 09, 2013 1:50 am

thankyou,
I tried to use another computer and browser, but the problem still the same,
the same thing happened with my wife account ( she already applied last year and there's no problem with it), we still don't hear back from the country PEF person in Jakarta, Indonesia..

thankyou for your help.... I will keep trying... :-)

christopherst
New Member
Posts: 6
Joined: Fri Mar 02, 2012 2:17 am

Re: need help can't continue to sign in in pef.lds.org

Postby christopherst » Mon Mar 18, 2013 5:18 am

@rhama

Try doing a Google search on the error message you have in your browser window:

value cannot be null. parameter name: g

I did a search on it and it seams to be an XML problem. Here are two results i found:

XML Issue: http://blog.brianfarnhill.com/2008/05/error-value-cannot-be-null-parameter-name-g

null or empty string: http://devetech.blogspot.com/2009/04/value-cannot-be-null-parameter-name-g.html

I dont know your situation or how tech savvy you are with a computer, but searching out on your preferred search engine can give you more details about how to correct or solve an issue by having researched the issue in the best way you are able then contacting your
"stake technology specialist (unless you are that person, of course), and then contact your area office"
with information you have gathered together from your searching and research; to then give them that information.

It could be just a simple website code issue in the XML (which I do not know very well either), but as you gather more information (as best as you are able) you can report the error to PEF themselves:

http://pef.lds.org/pef/contactus?locale=eng

(unless you have already followed this link and its directed you here to this forum).

Let me know how it goes, and I will try and see if there are other resources to help.

Sincerely,

Christopher

sheenamie
New Member
Posts: 1
Joined: Sun Mar 27, 2016 12:16 am

Re: need help can't continue to sign in in pef.lds.org

Postby sheenamie » Sun Mar 27, 2016 12:17 am

Hello. I need help. I don't know why I can't sign in pef?


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