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0301: Your user information could not be obtained

Posted: Wed Jan 09, 2013 8:06 pm
by Bizegrama
I apologize if this has been posted previously. Lately, everytime I try to go into my calling as FHC director I get this message at the top of page in a red/pink box. Any clues as to what is going on?

0301: Your user information could not be obtained from the CIS API. This service is likely temporarily down, try again later.

I am able to access the information, but it's just annoying.

Thanks in advance.

Re: 0301: Your user information could not be obtained

Posted: Wed Jan 09, 2013 8:25 pm
by russellhltn
Can't say as I've seen that before. But you might get better answers over at the forums.familysearch.org. The Family History types don't hang out here.

Re: 0301: Your user information could not be obtained

Posted: Thu Jan 10, 2013 8:46 am
by Bizegrama
Thanks, Russell. I determined it's a problem with the one link.

If I type in http://www.familysearch.org/serve while signed in to my LDS account it goes there without an error. If I go through Resources, Callings, Family History, Serving in FH and then click on link familysearch.org/serve it asks for the LDS sign in again. This is where the problem is located. Probably a bad link or doesn't like a double sign in. They just need to delete that lower link. The top link Serving in Family History works fine.