0301: Your user information could not be obtained

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Bizegrama
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Posts: 34
Joined: Tue Dec 21, 2010 1:19 pm

0301: Your user information could not be obtained

Postby Bizegrama » Wed Jan 09, 2013 8:06 pm

I apologize if this has been posted previously. Lately, everytime I try to go into my calling as FHC director I get this message at the top of page in a red/pink box. Any clues as to what is going on?

0301: Your user information could not be obtained from the CIS API. This service is likely temporarily down, try again later.

I am able to access the information, but it's just annoying.

Thanks in advance.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: 0301: Your user information could not be obtained

Postby russellhltn » Wed Jan 09, 2013 8:25 pm

Can't say as I've seen that before. But you might get better answers over at the forums.familysearch.org. The Family History types don't hang out here.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

Bizegrama
New Member
Posts: 34
Joined: Tue Dec 21, 2010 1:19 pm

Re: 0301: Your user information could not be obtained

Postby Bizegrama » Thu Jan 10, 2013 8:46 am

Thanks, Russell. I determined it's a problem with the one link.

If I type in http://www.familysearch.org/serve while signed in to my LDS account it goes there without an error. If I go through Resources, Callings, Family History, Serving in FH and then click on link familysearch.org/serve it asks for the LDS sign in again. This is where the problem is located. Probably a bad link or doesn't like a double sign in. They just need to delete that lower link. The top link Serving in Family History works fine.


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