Unable to add images to Newsletter

Discussions about the Newsletter Tool at LDS.org.
idefaye
New Member
Posts: 35
Joined: Sat Aug 16, 2014 8:29 am

Unable to add images to Newsletter

Postby idefaye » Sat Aug 08, 2015 4:27 pm

There are issues with images on the newsletter (at least at Stake level)
I am unable to add images. I have even sized the image exactly at 542px width for large image, but still does not work.
To reproduce:
  1. create a new article
  2. giving or not a title and content does not seem to affect anything.
  3. click on the image icon in the top bar and select the image you want to add (in my case a jpg file)
  4. add it either in large, small or medium.
  5. when clicking on the insert button there are two different behaviour depending on the browser:
    1. in chrome the message saying to wait for image to upload stays there forever
    2. in IE the message only stays a few seconds then the popup closes and I am back to the article without any image added.

This happens whatever the jpg image I used. I even used photoshop to optimize it for web and still won't work.
I tried saving the article even if the image did not appear in IE, but no image displays.

Opening the Chrome debugger I see that there are some errors with CKEditor, so this most probably may be the cause. Here is the error : Uncaught ReferenceError: CKEDITOR is not defined

zaneclark
Senior Member
Posts: 907
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
Contact:

Re: Unable to add images to Newsletter

Postby zaneclark » Sun Aug 09, 2015 7:35 am

I just added a photo successfully on my iPad to the stake newsletter, although this doesn't match your experience with Chrome and IE.

idefaye
New Member
Posts: 35
Joined: Sat Aug 16, 2014 8:29 am

Re: Unable to add images to Newsletter

Postby idefaye » Wed Dec 09, 2015 12:16 pm

Just to update, this issue happens only at times. From my experience, this seems to happens always at given times (eg. on Sundays or Saturdays) I don't know if this is somewhat related to the website traffic.
Usualy on Mondays it works.


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