Newsletter feature is having issues

Discussions about the Newsletter Tool at LDS.org.
samanthahollister
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Re: Newsletter feature is having issues

Postby samanthahollister » Wed Aug 05, 2015 11:59 am

Awesome! I can see the fix from my mobile phone, so I'm sure it's good on my desktop browsers too. Thank you so much. Now I can get back to work!!

jericson
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Re: Newsletter feature is having issues

Postby jericson » Wed Sep 02, 2015 8:35 am

Is this still an issue? I don't see any of the formatting options (adding images, etc.) and cannot add attachments. We have an upcoming event, and our stake president is expecting me to use the newsletter feature. Any assistance here?
Screenshot 2015-09-02 09.38.19.png
(165.09 KiB) Not downloaded yet

samanthahollister
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Re: Newsletter feature is having issues

Postby samanthahollister » Wed Sep 02, 2015 8:56 am

UGGH! It's BACK!
I just checked again and it's the same problem all over again. Or so it appears. It was fine for a month and now it's happened again. Will someone please look into this? It happens for days and really makes our callings impossible and frustrating :(

jdlessley
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Re: Newsletter feature is having issues

Postby jdlessley » Wed Sep 02, 2015 9:41 am

samanthahollister wrote:Will someone please look into this?

The Forum is user-to-user support. We have no special contacts for issues like this. The official method to get feedback to those who can do something about it is through the feedback link found at the bottom of the Newsletter page.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

samanthahollister
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Re: Newsletter feature is having issues

Postby samanthahollister » Wed Sep 02, 2015 11:24 am

That's interesting JD... because the last time this happened, someone from Feedback sent me to this Forum.

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aebrown
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Re: Newsletter feature is having issues

Postby aebrown » Wed Sep 02, 2015 12:11 pm

samanthahollister wrote:That's interesting JD... because the last time this happened, someone from Feedback sent me to this Forum.

It's certainly useful to report issues here; others may see your post and be helped, or be able to shed additional light on the issue. Sometimes a problem can be solved or worked around by doing actions that any user can do, and people here on the forum might very well have experience that can help. That's probably why the support staff that processes feedback might send you here.

But if the problem requires action from engineers or IT personnel at the Church, then no one here can help you, and JD is entirely correct.

samanthahollister
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Re: Newsletter feature is having issues

Postby samanthahollister » Wed Sep 02, 2015 1:00 pm

So what is the proper, most efficient reporting method? Do I give feedback on the Newsletter page and THEN come over to this thread and add my two cents?

This problem always requires their help. But it'd be nice to know what's officially going on and when it will be addressed. Especially as it's a reoccurring issue.

russellhltn
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Re: Newsletter feature is having issues

Postby russellhltn » Wed Sep 02, 2015 2:00 pm

Just to update everyone, I have reported the newletter issues to my contact. I don't have a response, so I don't have anything to report.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

samanthahollister
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Re: Newsletter feature is having issues

Postby samanthahollister » Wed Sep 02, 2015 3:18 pm

Thank you russellhltn.

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barkeraj
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Re: Newsletter feature is having issues

Postby barkeraj » Wed Sep 02, 2015 4:55 pm

We are looking into it. It is a similar issue as last time. A script was updated to fix a problem elsewhere, which is causing problems here. Our fix from last time is still in place so we aren't sure what is causing the problem this time. Will update when we know something.


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