Newsletter Down

Discussions about the Newsletter Tool at LDS.org.
mevans
Senior Member
Posts: 1282
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Newsletter Down

Postby mevans » Fri Dec 19, 2014 7:40 am

I can't get to the newsletter.

I get the following error (I've seen it in English and Spanish):
An error has occurred. Please try your request again or return to the homepage.

The page keeps trying to reload and flickers and jumps all over the place.

Is anyone else having this issue?

zaneclark
Senior Member
Posts: 907
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
Contact:

Re: Newsletter Down

Postby zaneclark » Fri Dec 19, 2014 8:28 am

I am seeing the same thing in Las Vegas.....

techgy
Community Moderators
Posts: 3174
Joined: Sun Jan 13, 2008 6:48 pm
Location: California

Re: Newsletter Down

Postby techgy » Fri Dec 19, 2014 9:30 am

Seeing it in California also. Most likely a problem at SL's end of things.
I'd suggest giving them some time and trying later this afternoon.

scgallafent
Church Employee
Church Employee
Posts: 1048
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Newsletter Down

Postby scgallafent » Fri Dec 19, 2014 9:43 am

I'm seeing the same thing and have notified the appropriate people.

User avatar
barkeraj
Church Employee
Church Employee
Posts: 130
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Newsletter Down

Postby barkeraj » Fri Dec 19, 2014 10:38 am

We are trying to track this down but it is very sporadic. Some can reproduce it, some can't. It isn't browser specific as one person can have it happen to them, then someone else can log in to the same browser and it will be fine. Our guess is it is account specific, but even those of us with the same exact calling (Exec Sec) have some succeed and some fail.

Please provide your calling and anything else you think might be unique about your account to help point us in the right direction. We are grasping at straws on this one.

User avatar
barkeraj
Church Employee
Church Employee
Posts: 130
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Newsletter Down

Postby barkeraj » Fri Dec 19, 2014 10:44 am

Looks I lost my Church Employee badge. I am on the lds.org team over this project, just so you don't think some random person is asking for info :)

User avatar
barkeraj
Church Employee
Church Employee
Posts: 130
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Newsletter Down

Postby barkeraj » Fri Dec 19, 2014 10:48 am

Nevermind, we just found the issue and fixed it. The two of us that were having the problem it is fixed for. Please confirm.

zaneclark
Senior Member
Posts: 907
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
Contact:

Re: Newsletter Down

Postby zaneclark » Fri Dec 19, 2014 11:27 am

Las Vegas is OK...Thank you!

User avatar
aebrown
Community Administrator
Posts: 14693
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Newsletter Down

Postby aebrown » Fri Dec 19, 2014 1:24 pm

barkeraj wrote:Looks I lost my Church Employee badge. I am on the lds.org team over this project, just so you don't think some random person is asking for info :)

Your badge has been restored. I'm not sure how it got lost, and it's probably not appropriate to include any quotes from The Treasure of the Sierra Madre. :) But it's back now.

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Newsletter Down

Postby jdlessley » Sat Dec 20, 2014 11:49 am

The problem reported in this thread has been an on-going and sporadic problem for me for a couple of months. See my post in the No Access to Newsletter thread.

After reading this thread I tried to access Newsletter. I got the "An error has occurred. Please try your request again or return to the homepage." message in Portuguese again. Just a few days ago it was working fine. So the problem for me comes and goes. Clearing the cache and cookies does nothing for the language part of the problem.

My calling is clerk in a YSA branch. The calling is an out of unit calling.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


Return to “Newsletter”

Who is online

Users browsing this forum: No registered users and 1 guest