Can't edit or add anything.

Discussions about the Newsletter Tool at LDS.org.
sgbridges
New Member
Posts: 3
Joined: Tue Aug 06, 2013 6:26 pm

Re: Can't edit or add anything.

#11

Post by sgbridges »

I am having the same problem. I have not had any problems until today.
When can we expect a fix...
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Can't edit or add anything.

#12

Post by mevans »

sgbridges wrote:When can we expect a fix...
barkeraj, a church employee, gave the following status update.
barkeraj wrote:Thanks for the heads up. We found the issue and hope to have it fixed in the next few minutes. Will update when we have new info.
Presumably, when the problem is fixed, barkeraj will update this thread. The fix may already be made and it's being tested, etc. before it can be deployed.
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barkeraj
Church Employee
Church Employee
Posts: 175
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Can't edit or add anything.

#13

Post by barkeraj »

Sorry, taking a bit longer than expected. The "obvious" fix I thought we found was fixed which exposed the next level of problems. This is why game developers don't give dates (or times in this case). The rabbit hole is deep :)
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aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: Can't edit or add anything.

#14

Post by aebrown »

The bug has been fixed, and Newsletter is working again. Thanks to all those who jumped on this quickly to fix it.
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barkeraj
Church Employee
Church Employee
Posts: 175
Joined: Thu Nov 09, 2006 9:15 am
Location: Springville, UT

Re: Can't edit or add anything.

#15

Post by barkeraj »

Yes, looks like the change has made it to prod (I kept refreshing the wrong environment... whoops). You may need to clear your cache to see it.
strick
New Member
Posts: 4
Joined: Sun Jun 01, 2014 11:23 am

Re: Can't edit or add anything.

#16

Post by strick »

This problem seems to be resolved. Thanks to all.
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Can't edit or add anything.

#17

Post by mevans »

I created and edited several articles on Saturday and it worked fine. This was a pretty good workout that included adding both inline images and attachments ad well as a new category.
mcarson51
New Member
Posts: 2
Joined: Thu Jun 05, 2014 11:43 pm

Re: Can't edit or add anything.

#18

Post by mcarson51 »

Just wanted to say "thank you" for fixing the problem so quickly. Love the newsletter. Our ward clerk is going to use the info to help compile the annual ward history. I wish the info would stay live longer than one year---15 months would be helpful. Lindon, Utah.
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aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: Can't edit or add anything.

#19

Post by aebrown »

mcarson51 wrote:I wish the info would stay live longer than one year---15 months would be helpful.
I know the documentation says that information would only be available for a year, but in my experience there is no limit. I just double checked, and articles I posted more than 2 years ago are still accessible. I've never seen an article be removed by the system because of age.
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