Cannot access newsletter

Discussions about the Newsletter Tool at LDS.org.
ejistook
New Member
Posts: 3
Joined: Sun Oct 28, 2012 7:50 am

Cannot access newsletter

Postby ejistook » Mon Jun 24, 2013 11:37 am

I am bishop of a YSA ward. No matter how many times I have tried, I cannot access the Newsletter function via lds.org.

Whenever I click any link to go to it, I first get a new login screen. Upon logging in, I get a flashing screen that displays this error message (screen grab attached), saying "An error has occurred. Please try your request again or return to the homepage."

I am using a desktop running Windows 7. I have tried accessing both via Chrome and Internet Explorer browsers. No success.

Help, please!
Attachments
Error Msg.jpg
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russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot access newsletter

Postby russellhltn » Mon Jun 24, 2013 12:22 pm

Are able to get to other functions for that same unit, such as calendar and directory?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ejistook
New Member
Posts: 3
Joined: Sun Oct 28, 2012 7:50 am

Re: Cannot access newsletter

Postby ejistook » Mon Jun 24, 2013 12:24 pm

yes

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot access newsletter

Postby russellhltn » Mon Jun 24, 2013 12:29 pm

ejistook wrote:I am bishop of a YSA ward.


In that case I'd call the Global Service Center. If you walk though the menu system, you should find some help.

This forum is primarily user-to-user support. Sometimes we see a developer who can help, they haven't been around lately. This doesn't seem to be a "user error". So we're not able to help.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

tim_miller
New Member
Posts: 1
Joined: Tue Jun 25, 2013 10:59 am

Re: Cannot access newsletter

Postby tim_miller » Tue Jun 25, 2013 11:01 am

I have been called as the Stake Newsletter rep and do not have access to write or post articles, how do I get access rights?

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot access newsletter

Postby russellhltn » Tue Jun 25, 2013 11:11 am

tim_miller wrote:I have been called as the Stake Newsletter rep and do not have access to write or post articles, how do I get access rights?


Someone in your stake presidency or the stake web admin will have to give you rights. There is no official calling like "Stake Newsletter rep" so simply putting you in that calling will not automaticalliy give you rights.

You can read the newsletter help file for more information.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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