Can't access newsletter. "Error has occurred" loop

Discussions about the Newsletter Tool at LDS.org.
rhelps
New Member
Posts: 2
Joined: Wed Jan 24, 2007 10:22 pm

Can't access newsletter. "Error has occurred" loop

Postby rhelps » Mon Mar 11, 2013 10:29 am

I cannot access my ward newsletter. When I log in and go to the newsletter site the screen displays an error message and refreshes (blinks) about twice a second.

The error message is "An error has occurred. Please try your request again or return to the homepage"

I suspect the problem may be related to the fact that I am a member of my resident ward and also assigned to a YSA Stake. I am able to access directories and calendars of both my home stake and my assigned stake. I cannot access the ward newsletter (of any ward)

I have tried this using several configurations:
Hardware: iMac 27" 2012, i5
* OS X (10.8) with Safari, Chrome or Firefox browsers.
* Windows 8 with Internet Explorer browser
* Ubuntu 12.10 with Firefox browser
The different browsers behave slightly differently but all give the same error message.

Has anyone else seen this behavior? Any suggestions?

jonesrk
Church Employee
Church Employee
Posts: 1455
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Can't access newsletter. "Error has occurred" loop

Postby jonesrk » Tue Mar 12, 2013 11:22 am

Can others in your home ward access the newsletter? How about in the YSA ward?
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

rhelps
New Member
Posts: 2
Joined: Wed Jan 24, 2007 10:22 pm

Re: Can't access newsletter. "Error has occurred" loop

Postby rhelps » Tue Mar 12, 2013 11:54 am

Others in my home ward can access the home ward newsletter.
I have not asked others in my YSA ward. I will need someone who is in the YSA ward that accesses a home ward newsletter--not as large a group as you may think. Many home wards are not yet using lds.org newsletters.

love9099
New Member
Posts: 1
Joined: Thu May 30, 2013 1:31 pm

Re: Can't access newsletter. "Error has occurred" loop

Postby love9099 » Thu May 30, 2013 1:32 pm

I am getting the same error with my Stake and Ward newletters. The error loop is very frustrating.

russellhltn
Community Administrator
Posts: 20775
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't access newsletter. "Error has occurred" loop

Postby russellhltn » Thu May 30, 2013 2:06 pm

love9099 wrote:I am getting the same error with my Stake and Ward newletters. The error loop is very frustrating.


Are you also a out-of-unit leader like the Original Poster?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdraket
New Member
Posts: 4
Joined: Thu Jul 16, 2009 1:26 pm
Location: Long Beach, CA

Re: Can't access newsletter. "Error has occurred" loop

Postby jdraket » Mon Dec 05, 2016 8:17 am

Did anyone figure out how to resolve this issue? I am also experiencing this problem. I am an out-of-unit leader in another ward in our stake as well.


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