Can't access newsletter. "Error has occurred" loop

Discussions about the Newsletter Tool at LDS.org.
rhelps
New Member
Posts: 2
Joined: Wed Jan 24, 2007 10:22 pm

Can't access newsletter. "Error has occurred" loop

Postby rhelps » Mon Mar 11, 2013 10:29 am

I cannot access my ward newsletter. When I log in and go to the newsletter site the screen displays an error message and refreshes (blinks) about twice a second.

The error message is "An error has occurred. Please try your request again or return to the homepage"

I suspect the problem may be related to the fact that I am a member of my resident ward and also assigned to a YSA Stake. I am able to access directories and calendars of both my home stake and my assigned stake. I cannot access the ward newsletter (of any ward)

I have tried this using several configurations:
Hardware: iMac 27" 2012, i5
* OS X (10.8) with Safari, Chrome or Firefox browsers.
* Windows 8 with Internet Explorer browser
* Ubuntu 12.10 with Firefox browser
The different browsers behave slightly differently but all give the same error message.

Has anyone else seen this behavior? Any suggestions?

jonesrk
Senior Member
Posts: 1624
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Can't access newsletter. "Error has occurred" loop

Postby jonesrk » Tue Mar 12, 2013 11:22 am

Can others in your home ward access the newsletter? How about in the YSA ward?
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

rhelps
New Member
Posts: 2
Joined: Wed Jan 24, 2007 10:22 pm

Re: Can't access newsletter. "Error has occurred" loop

Postby rhelps » Tue Mar 12, 2013 11:54 am

Others in my home ward can access the home ward newsletter.
I have not asked others in my YSA ward. I will need someone who is in the YSA ward that accesses a home ward newsletter--not as large a group as you may think. Many home wards are not yet using lds.org newsletters.

love9099
New Member
Posts: 1
Joined: Thu May 30, 2013 1:31 pm

Re: Can't access newsletter. "Error has occurred" loop

Postby love9099 » Thu May 30, 2013 1:32 pm

I am getting the same error with my Stake and Ward newletters. The error loop is very frustrating.

russellhltn
Community Administrator
Posts: 23923
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't access newsletter. "Error has occurred" loop

Postby russellhltn » Thu May 30, 2013 2:06 pm

love9099 wrote:I am getting the same error with my Stake and Ward newletters. The error loop is very frustrating.


Are you also a out-of-unit leader like the Original Poster?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdraket
New Member
Posts: 4
Joined: Thu Jul 16, 2009 1:26 pm
Location: Long Beach, CA

Re: Can't access newsletter. "Error has occurred" loop

Postby jdraket » Mon Dec 05, 2016 8:17 am

Did anyone figure out how to resolve this issue? I am also experiencing this problem. I am an out-of-unit leader in another ward in our stake as well.


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