Ward Newsletter No Longer Available

Discussions about the Newsletter Tool at LDS.org.
dfchamplain
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Posts: 100
Joined: Sun Nov 27, 2011 7:27 pm
Location: Shawnee, KS, USA

Ward Newsletter No Longer Available

Postby dfchamplain » Sat Sep 08, 2012 7:18 pm

We have been using the newsletter application since February of this year. This last week, our stake was discontinued and our ward was put into a brand new stake. Since this has occurred, I am not able to view all of our previous postings. I can see the stake postings, but our ward newsletter is gone.

Is this normal? We were going to use our postings as part of the ward history, so I am hopeful that this information is not lost and can be retrieved.

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aebrown
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Sat Sep 08, 2012 8:38 pm

dfchamplain wrote:Is this normal? We were going to use our postings as part of the ward history, so I am hopeful that this information is not lost and can be retrieved.


The process you went through (stake discontinued, ward moved to different stake) is rather uncommon. My guess is that the postings are still associated with your ward's unit number (which I assume did not change). But because your ward is associated with a different stake, those postings are not currently visible.

I don't know what the process would be for fixing this association, but the Newsletter development team certainly does. They might not see this thread until Monday.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

dfchamplain
Member
Posts: 100
Joined: Sun Nov 27, 2011 7:27 pm
Location: Shawnee, KS, USA

Postby dfchamplain » Sat Sep 08, 2012 8:49 pm

As far as I know our unit number did not change. I also used the "feedback" link on the newsletter page as well. Is there a better place to inform the Newsletter Development team of this issue?

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aebrown
Community Administrator
Posts: 14685
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Sat Sep 08, 2012 9:13 pm

dfchamplain wrote:As far as I know our unit number did not change. I also used the "feedback" link on the newsletter page as well. Is there a better place to inform the Newsletter Development team of this issue?


Requests sent using the feedback link may take a long time to get handled. But I have a way to send a message that will get seen more promptly. I've sent information about your situation, so sometime on Monday it should get some attention.
Questions that can benefit the larger community should be asked in a public forum, not a private message.


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