iOS Safari = Spinning Ball, Nevers Loads Page

Discussions about the Lesson Schedules Tool at lds.org.
KehrerRL
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Posts: 6
Joined: Sat Jan 12, 2013 4:34 am

iOS Safari = Spinning Ball, Nevers Loads Page

Postby KehrerRL » Mon May 23, 2016 4:14 am

Device: iPhone 6S Plus 128GB, iPad 4th Gen
OS: iOS 9.3.2
Browser: Safari, (It works in Chrome on iOS)
Connection: LDA Access Wireless OR ATT LTE Cell

Unexpected Behavior:
The Lesson Schedules app never loads. The page header and footer load and then hangs on load of Lesson Schedules with an endlessly spinning wait circle.

Steps to Reproduce:
1) Log into LDS.org with iOS Safari
2) Go to Lesson Schedules

Notes:
Since a very significant percentage of the members and leaders of our ward, and I suspect other wards, rely on iOS devices on Sunday and use them as principle computing devices throughout the week - AND- since iOS Safari is by far the most widely used browser on these devices, I would have expected that this specific bug would have been prioritized VERY high into the first available engineering sprint. I'm shocked that it has been allowed to persist for months.

Robert Kehrer

lajackson
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Location: US

Re: iOS Safari = Spinning Ball, Nevers Loads Page

Postby lajackson » Mon May 23, 2016 7:16 am

Do you have private browsing turned off?

KehrerRL
New Member
Posts: 6
Joined: Sat Jan 12, 2013 4:34 am

Re: iOS Safari = Spinning Ball, Nevers Loads Page

Postby KehrerRL » Mon May 23, 2016 8:07 am

I guess I didn't. I never noticed it before, but indeed my header was black and private browsing was on. I turned it off and it works fine.
Thanks for the solution.

Countryman
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Posts: 1
Joined: Fri Nov 20, 2015 11:20 am

Re: iOS Safari = Spinning Ball, Nevers Loads Page

Postby Countryman » Mon Jun 27, 2016 3:27 am

I am having this problem too but where is "private browsing" located?

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sbradshaw
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Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
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Re: iOS Safari = Spinning Ball, Nevers Loads Page

Postby sbradshaw » Tue Jun 28, 2016 7:17 pm

Instructions for turning private browsing on or off, for Safari on iOS, can be found here:
https://support.apple.com/en-us/HT203036
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.


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