Delete Class - Service Error Detected

Discussions about the Lesson Schedules Tool at lds.org.
failproof
Member
Posts: 157
Joined: Sun Mar 04, 2012 11:34 am
Location: South Jordan, UT, USA

Delete Class - Service Error Detected

Postby failproof » Sun Mar 25, 2012 7:32 pm

Calling/Position: Ward Website Administrator
Tried this using both Chrome and IE9
I tried to delete one of the classes that I added. When I click the red 'X' for delete, it pops the "Service error detected. This session may have timed out." message, then refreshes the page. Catching a glimpse of the page before it refreshes, it looks like the delete happened, but the class I attempted to delete is still there once the refresh happens. Even when this is the first thing I attempt to do after logging in, it returns the same error, so definitely not a session time out issue.
So far it happens every time. I've been unable to delete any classes.

failproof
Member
Posts: 157
Joined: Sun Mar 04, 2012 11:34 am
Location: South Jordan, UT, USA

Postby failproof » Fri Mar 30, 2012 1:46 pm

Some additional information from Chrome Dev Tools:

Name/Path: https://www.lds.org/lesson/services/247111/courses/24099
Method: DELETE
STATUS: HTTP/1.1 501 Not Implemented
Server: AkamaiGHost
Mime-Version: 1.0
Content-Type: text/html
Content-Length: 291
Expires: Fri, 30 Mar 2012 20:40:32 GMT
Cache-Control: max-age=0, no-cache, no-store
Pragma: no-cache
Date: Fri, 30 Mar 2012 20:40:32 GMT
Connection: close

dwsmith2
Member
Posts: 71
Joined: Sun May 29, 2011 5:49 pm
Location: Provo, Utah, United States

Postby dwsmith2 » Sun Apr 01, 2012 11:58 am

I encountered the same problem. Using Firebug, the same 501 error occurred: "DELETE https://www.lds.org/lesson/services/91545/courses/25859 501 Not Implemented".

jdcr256
Church Employee
Church Employee
Posts: 557
Joined: Wed Feb 17, 2010 1:53 pm
Location: Riverton, Utah

Postby jdcr256 » Mon Apr 02, 2012 11:43 am

Interesting. There seems to be an intermittent problem with deleting classes. It seems to work fine for me.

If anyone else sees this issue, let me know. It may be difficult to track down the exact cause.

failproof, does this happen every time you try this, or is it intermittent?

failproof
Member
Posts: 157
Joined: Sun Mar 04, 2012 11:34 am
Location: South Jordan, UT, USA

Postby failproof » Tue Apr 03, 2012 9:44 am

I was able to delete a class while I was at the LDS Tech Conference last Thursday at the ROB. When it worked, I thought "Oh, good, maybe it is fixed."
However, I have not been able to make it work since then, so almost every time I try it I have this issue.
That made me think maybe it's an issue with location/network, but I've tried from my work computer over VPN, as well as from my home computer/network with the same results. Just tried again with no luck.

jdcr256
Church Employee
Church Employee
Posts: 557
Joined: Wed Feb 17, 2010 1:53 pm
Location: Riverton, Utah

Postby jdcr256 » Tue Apr 03, 2012 10:52 am

Thanks failproof. Your response gave me what I need to figure out what is going on. Our caching technology that we put in place for conference is still blocking some types of http requests for certain URLs. In this case, DELETE requests are being blocked for the /lesson context that the lesson scheduler is using. I'll put in a request to get that changed.

It worked while you were here at the ROB because the ROB's network bypasses the caching mechanism (also the reason why I couldn't reproduce this).

failproof
Member
Posts: 157
Joined: Sun Mar 04, 2012 11:34 am
Location: South Jordan, UT, USA

Postby failproof » Fri Apr 27, 2012 3:08 pm

This appears to be fixed for me. I am able to delete classes now. Thanks!

MichelHawkes
New Member
Posts: 1
Joined: Sun Jan 01, 2012 10:05 pm

No working for me

Postby MichelHawkes » Sat Aug 18, 2012 5:56 am

I'm having the same issue now with IE7 and Safari. It doesn't seem the issue has been totally resolved. I have never been able to delete a class.
I'm the ward website admin and just starting to use the new tool

ronadams
New Member
Posts: 1
Joined: Tue Feb 15, 2011 5:23 pm

Delete class

Postby ronadams » Tue Oct 16, 2012 5:18 pm

Unable to delete a class. This functionality is needed to make this application useful.
I encounter the service error detected mentioned in prior posts.

tnmbrown
New Member
Posts: 3
Joined: Wed Oct 17, 2012 3:54 am

Cannot delete classes

Postby tnmbrown » Wed Oct 17, 2012 3:57 am

I used to be able to delete classes but it now says: "Service error detected. The session may have timed out."


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