Login problem

Discussions around the LDS Tools application for all versions of Windows Phone.
gdcaswell
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Login problem

Postby gdcaswell » Sun Sep 23, 2012 9:25 pm

Is there a fix out there for LDS Tools for windows phone? I have mobile HTC radar phone and all of a sudden tools wants me to sign in and it starts to download and I get an error. gdcaswell@verizon.net thx, December Caswell

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aebrown
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Postby aebrown » Sun Sep 23, 2012 10:04 pm

This sounds like it might be related to the issue reported in the thread Windows Phone 7 apps broken, again. :-(.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

skotywa
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Joined: Fri Sep 28, 2012 8:39 pm

Postby skotywa » Fri Sep 28, 2012 9:01 pm

I have an HTC Radar and I'm able to log in, but the download fails. It says it's "Signing in..." then "Finding your ward/branch..." then "Downloading membership information..." then "Downloading leadership information..." followed by a few more messages and then finally: "An error occurred while downloading. Please try again." This happens every time for me now.

LDSTools was working great for me up until a month ago. Now I get this error every time.

Things I've tried:
1. Delete the app and reinstall it
2. Shut down and restart my phone
3. Change my LDS Account user name

Nothing has worked.

npmiller57
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Joined: Thu Oct 18, 2012 10:58 am

Postby npmiller57 » Thu Oct 18, 2012 11:00 am

I had the same problem... I found that is was when I was trying to update over my 3G/4G connection.

Try turning your data off and run it over WiFi.

skotywa
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Postby skotywa » Sun Dec 09, 2012 11:00 pm

I tried using both data connections (by disabling one then the other). Unfortunately, it did not work, the behavior is the same. Honestly, I'm pretty sure it's a bug in the LDS Tools app itself. When I enter an incorrect password, it figures that out pretty quickly and gives me the appropriate error message. When I give it a correct password it behaves as I described, successfully logging in, downloading a bunch of stuff, then errors out at the end.

Since my first post (back on September 28th), I've had the app uninstalled for several months. I recently installed it again to see if the problem was resolved. No such luck. This is frustrating.

jensbyrg
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Joined: Wed Dec 12, 2012 2:32 pm

Re: Login problem

Postby jensbyrg » Wed Dec 12, 2012 2:40 pm

I too have the same login error on my HTC Windows 7 Mobile cellphone. Have had the problem for about 2 months. Was working fine prior to that.

Any LDS Tools tech reading this, I would appreciate some instuructions how to fix this. ASAPP.

jdlessley
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Re: Login problem

Postby jdlessley » Wed Dec 12, 2012 3:31 pm

jensbyrg wrote:Any LDS Tools tech reading this, I would appreciate some instuructions how to fix this. ASAPP.
See the wiki article LDS Tools for Windows Mobile for contact information.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

andrewjenson
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Joined: Sat Dec 15, 2012 1:59 pm

Re: Login problem

Postby andrewjenson » Sat Dec 15, 2012 2:02 pm

I have the Lumia 920 Windows Phone 8.
Upon installing a fresh version of the LDS Tools app I have entered in the correct user name and password and when I click "Download My Information" it acts like it is downloading on the download bar and says "downloading membership information, downloading leadership information, downloading calendar events" and ends with the message
"An error occurred while downloading. Please try again."
I had the same error on 11/27/2012 and all the way til now.
Please let us know what is up with it.

benfeely
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Joined: Sat Dec 22, 2012 2:34 am

Re: Login problem

Postby benfeely » Sat Dec 22, 2012 2:36 am

I have observed the exact same issue as andrewjenson. Please advise.

james_francisco
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Location: Arizona
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Re: Login problem

Postby james_francisco » Mon Dec 31, 2012 10:12 am

This would be the wrong place to look. The Windows Mobile project didn't go anywhere. If it were an application issue, the LDS Tools for WIndows Phone would be the place to look. But, since there haven't been a software update since August and the update functionality failed in October, an application error isn't all that likely.

What is more likely is that something in the back end security model was changed in a way that breaks the linkage to the WP7 OS.


jdlessley wrote:See the wiki article LDS Tools for Windows Mobile for contact information.


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