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LDS Tools not accepting my user name & password
Posted: Sun Mar 04, 2012 5:20 pm
by nertz1
When I try to log in after installing LDS Tools it tells me that my username or password is incorrect. Username and password work fine here and LDS.org. Any help please? I have already uninstalled it and re-installed it.
Posted: Sun Mar 04, 2012 6:47 pm
by rrperkin
Same here, and the link to register takes me to a web page, where the same LDS Account credentials work to log in.
Posted: Sun Mar 04, 2012 7:20 pm
by russellhltn
Do you have any "odd" characters in either your user name or password? Anything non-alphanumeric?
Posted: Sun Mar 04, 2012 8:14 pm
by wedge9k
I'm also having this problem. It was working just fine last Sunday when I downloaded updated information for the calendar in my ward. However my phone got erased so I had to re-download the app on Saturday and since then it says that the e-mail and password are wrong. My wife's account won't work either.
As a test I had my buddy who also has a Windows Phone try to download updated data for the LDS Tools app on his phone and it said the same thing to him (wrong e-mail / password). So it looks like 100% repro from the people who have tried it that I know. It was working last week some something between Sunday afternoon and Saturday morning caused the issue.
My wife and I only have alpha numeric characters in our user names.
Posted: Sun Mar 04, 2012 9:46 pm
by rrperkin
RussellHltn wrote:Do you have any "odd" characters in either your user name or password? Anything non-alphanumeric?
No. The same credentials work on my Android devices and on the iPad.
Posted: Sun Mar 04, 2012 9:55 pm
by russellhltn
Wedge9k wrote:since then it says that the e-mail and password are wrong. My wife's account won't work either.
That's odd as it should be user name, not email.
Same thing here
Posted: Sun Mar 04, 2012 9:58 pm
by jcrunch
I only recently received a new Windows phone and I am having the same issue as the others here. Any help???
I am having the same issue with my account and my wife's
Posted: Mon Mar 05, 2012 12:50 pm
by jpete50801
Both my wife and I have windows 7 phones. I have install LDS tools on both phones and neither of our accounts work on either of the phones.
Phone 1 HTC Titan with full windows updates
Phone 2 LG Quantum with full windows updates
Wife's username and password are alpha numeric with no odd characters
My account is alpha numeric with a ! at the end of my password.
Useful tool for my calling but I can not use it.
Posted: Mon Mar 05, 2012 12:54 pm
by KenRichins
Mine also has failed signin with invalid Username and/or password. Version 1.6.0.0 running on Samsung Focus S with ALL updates.
Posted: Mon Mar 05, 2012 3:21 pm
by bjcoleman
Just got a brand new Lumia in the mail today. First app I loaded was LDS Tools. I'm running into the same error as everyone else. Works fine on my Android devices but the WP device isn't authenticating. My standard password is a mix of alpha/numeric - no special characters. I tried:
-- Using my email as my user name (along with just my user name)
-- Changed my password a couple of times