Leadership Synchronization Problem?

Discussions around the iPhone/iPad/iPod Touch versions of the LDS Tools Application.
ammonihah
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Leadership Synchronization Problem?

Postby ammonihah » Sun Nov 06, 2011 4:41 pm

Please excuse me, but I have been a lurker to date but I have a question about data sync. I am a ward clerk. Today, the bishop came to me and asked me why so many of our members callings had not been updated. There as a huge list. I logged in to MLS to fix things and none of what he reported was there. The data was as it was for the last few weeks. So then I asked him where he got his information. Turns out he got it from his iphone running LDS Tools. So I grabbed my iPhone, deleted the data and did a sync. Sure enough, the date represented in the iPhone did not match the leadership data in MLS. I am running the latest released version of Tools.

Is this a bug?

russellhltn
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Postby russellhltn » Sun Nov 06, 2011 6:59 pm

The place to check is the CDOL. MLS updates the CDOL and from there it syncs to all the other sites except for the Classic LUWS. That one has to be done by hand by a site admin.

Note that there's very little time lag between MLS send/receive and CDOL. From CDOL to the rest, it can take a day or two.

Assuming the CDOL is incorrect, you may wish to follow the Correcting duplicate or missing callings procedure.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jonesrk
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Postby jonesrk » Sun Nov 06, 2011 7:38 pm

RussellHltn wrote: From CDOL to the rest, it can take a day or two.

From CDOL to LDS.org Directory it is immediate for the leadership display. For access rights it is a day or two.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

ammonihah
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Joined: Mon Sep 01, 2008 10:54 pm

Postby ammonihah » Sun Nov 06, 2011 8:37 pm

Maybe I didn't explain good enough. MLS was updated several weeks ago with many new callings and a lot of releases. The data shows up correctly in MLS, but after several weeks the LDSTools data has not caught up. Is this normal?

russellhltn
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Postby russellhltn » Sun Nov 06, 2011 8:42 pm

No, it is not normal. But the first step in troubleshooting is to look at the CDOL.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
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Postby jdlessley » Sun Nov 06, 2011 9:16 pm

And after checking the CDOL check Leader Tools from a PC browser. The same data from CDOL feeds both the mobile apps as well as the on-line PC LDS.org apps.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

crislapi
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Location: USA

Postby crislapi » Sun Nov 06, 2011 10:18 pm

Has he tried updating his LDStools? Every time my stake leaders start getting after me it is because they haven't updated the information on the phone. Somewhere there is an option to refresh/resync/update/etc.

russellhltn
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Posts: 20720
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun Nov 06, 2011 11:54 pm

crislapi wrote:Has he tried updating his LDStools? Every time my stake leaders start getting after me it is because they haven't updated the information on the phone. Somewhere there is an option to refresh/resync/update/etc.


Good point, but the OP stated that he duplicated the issue with a fresh sync.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ammonihah
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Posts: 33
Joined: Mon Sep 01, 2008 10:54 pm

Postby ammonihah » Tue Nov 08, 2011 8:03 am

Does CDOL store all callings, not just leadership? Most of the callings not updating seem to be things like ward missionary, relief society board member, and other callings that are not presidencies.

jonesrk
Church Employee
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Posts: 1454
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Postby jonesrk » Tue Nov 08, 2011 9:28 am

ammonihah wrote:Does CDOL store all callings, not just leadership? Most of the callings not updating seem to be things like ward missionary, relief society board member, and other callings that are not presidencies.

Yes it does. You should be able to look at your unit in CDOL and see what it has. Once you sign in search on your unit name or number and then click on show all positions.
Ryan Jones

CDOL Developer

Stake Technology Specialist - Software / Stake Assistant Clerk

Former Ward Clerk


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