IOS 11 and Tools won’t load my profile.

Discussions around the iPhone/iPad/iPod Touch versions of the LDS Tools Application.
gunwalder
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IOS 11 and Tools won’t load my profile.

Postby gunwalder » Sun Sep 24, 2017 9:46 am

I can’t get LDS Tools to load my profile.
I had to reset my phone and reinstall all the apps after updating to IOS 11.

After starting the app, LDS tools prompts me to sign in, I do that then I get a flash screen that is downloading, but then it never downloads and just sits at the login prompt.

I deleted the app and reinstalled, same results.

Any thoughts?

rbplatt
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Joined: Sun Sep 24, 2017 10:19 am

LDS Tools sync issues with iOS 11

Postby rbplatt » Sun Sep 24, 2017 10:23 am

Anybody else having problems with LDS Tools syncing since upgrading to iOS 11? On both iPad Pro and iPhone 8 both of which are running iOS 11, synch no longer works. On the iPad Pro, prior to iOS 11 it worked fine. I’ve tried delete/reinstall to no avail.

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Biggles
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Location: Watford, England

Re: IOS 11 and Tools won’t load my profile.

Postby Biggles » Sun Sep 24, 2017 12:19 pm

Sunday server overload?

Over the past few Sunday’s there have been quite a few login and download problems. Try again on Monday and you will probably have no problem!

russellhltn
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Re: LDS Tools sync issues with iOS 11

Postby russellhltn » Sun Sep 24, 2017 12:25 pm

rbplatt wrote:Anybody else having problems with LDS Tools syncing since upgrading to iOS 11?


Your post was merged with an existing thread as it covers the same subject. There's also this thread which indicates the issue is with LDS Tools services, not with the OS.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

martinlindabingham
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Joined: Sat Sep 30, 2017 5:31 pm

Re: IOS 11 and Tools won’t load my profile.

Postby martinlindabingham » Sat Sep 30, 2017 5:39 pm

It seems to be a problem with the login screen. If the app is already logged in and the device is updated to iOS 11, it works fine. I backed up then restored during an iPad migration which kept me logged in and it continued to work.

I just got an iPhone 6sPlus with iOS 11.0.1 and it won’t make it pass the login screen, same as mentioned above. Hopefully it will an app update will come soon to resolve this.

accampbell
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Joined: Mon Feb 07, 2011 6:45 am

Re: IOS 11 and Tools won’t load my profile.

Postby accampbell » Sun Oct 01, 2017 8:04 am

Having the same problem. Been having it even before the "Server Overload" of Conference weekend.

LeonardMC
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Location: Salt Lake City, Utah

Re: IOS 11 and Tools won’t load my profile.

Postby LeonardMC » Sun Oct 08, 2017 9:45 am

I’m having the same issue. Just upgraded to iPhone 8plus with iOS 11.0.3. When I open LDSTools it prompts me to put in my username and password. When I click Signin the downloading image appears for less then a second and then it hangs. I can not open the data nor can I download.

sapeterso
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Re: IOS 11 and Tools won’t load my profile.

Postby sapeterso » Sun Oct 08, 2017 10:13 am

LeonardMC wrote:I’m having the same issue. Just upgraded to iPhone 8plus with iOS 11.0.3. When I open LDSTools it prompts me to put in my username and password. When I click Signin the downloading image appears for less then a second and then it hangs. I can not open the data nor can I download.


I’m having the same issue right now. I have tried closing the app, using cellular or WiFi. I even remov d and reinstalled the app after restarting into my phone. Hopefully this is fixed in the next update.

dblamb1
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Joined: Sat Mar 05, 2016 10:43 am

Re: IOS 11 and Tools won’t load my profile.

Postby dblamb1 » Sun Oct 08, 2017 12:01 pm

Same Issue. ios 11.0.2 new iPhone 8 plus. Transfered data from iphone 6 using icloud. Unable to log on.

drowley1030
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Re: IOS 11 and Tools won’t load my profile.

Postby drowley1030 » Sun Oct 08, 2017 12:17 pm

I am having this issue on my iPhone running 11.0.2 (15A421) and have been for at least three weeks. The login prompt comes up, I click login it starts downloading and then stops. No errors. I know the user name and password are correct since I logged in with it here.

It works fine on my iPad running the same version of iOS.


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